The rooms were nice, clean, and comfortable with air-conditioning and heat. Staff were nice enough to give us a downstairs room since this property doesn't have an elevator for other floors. They let us check-in a half-hour early. The swimming pool is delightfully heated, not just 82 degrees but felt warm next to our skin. The spa pool was hot! The room seemed soundproof, since we didn't hear anything over our 3-night stay. Parking is easy, safe, and close to the entrance. The location in Bend was central enough so everything was within a 7-minute drive. The hot free breakfast each morning had a lot of choices and the supply was kept up by a monitoring person.