En general está bien, pero el alcohol en general puede mejorar, la atención es buena y con amabilidad en cualquier área, lo único que considero deberían colocar es una puerta entre la habitación y el área de baño, no hay privacidad, se ve prácticamente todo a quién se éste bañando
Aaron
5 晚家庭旅行
10/10
Amazing place.
All set for relax.
Nice place
Nice service
Nice people.
marco
4 晚行程
10/10
The staff are very entertaining!
Annette Therese
7 晚浪漫旅行
2/10
Expedia and Afterpay canceled my payment arrangement on the day of the trip.
Cassidy
3 晚家庭旅行
10/10
Diana
3 晚行程
10/10
Amazing property. The staff is so friendly. The food was delicious. We’re already planning to go back next year.
Cristina
4 晚家庭旅行
10/10
David Romero
6 晚行程
10/10
Was a great stay …spent my birthday weekend at resort with my husband. The room was clean…loved the actual mini bar with liquor I recognized. Always stayed full .food was good,loved the fact I didn’t need reservations for specialty restaurants.i hate that about other resort .drink were good a white party was a blast.lots of thing for adults to do. Will definitely stay at another Riu hotel again
shindanah
3 晚浪漫旅行
10/10
reyes alberto
4 晚行程
10/10
Great resort, service, entertainment, beach, pools. Our 15 time staying at a Riu property. Weve been staying at either Riu Palace Riviera Maya or Riu Tequila since 2016 and we have never been disappointed with our stay. While the club level isnt as full service as the Palace is, we find the club level hotels have more families and things going on for kids of all ages to enjoy. We enjoy the Palace level when we are traveling without our child. Since we were travelling with our 11 year old we chose the club level. We liked the rooms and evening entertainment at Tequila. Especially the neon and white parties on fridays. We spent our daytimes across the street at the pool and beach club for Riu Yucatan since Tequila isnt ocean front. Guests at Tequila can freely visit the Riu Yucatan and Riu Playacar and use their pools and beach areas etc. The walk wasnt bad but theres a golf cart shuttle all day as well.
-Our room was great, we had a family villa which was a king size bed and a pull out couch. We had a small balcony with a hanger for wet clothes. Shower and toilet were a good size. Cleaning staff did a great job every day.
-Food was good. Lots of options every day at the buffets, although the Palace Level has more variety day to day. We stick to the buffets for breakfast lunch and dinner.
-Entertainment staff did a wonderful job keeping things all day and night. Coconut party, foam party, circus show were our favs
-All staff were friendly and kind as always!!
Jeffrey
9 晚家庭旅行
8/10
Molly
4 晚行程
8/10
Basically the resort is very nice. We loved where our room was located and the food choices were good. However, my biggest disappointment and complaint (we spoke to the management several times about this) was the smoking that was allowed in the entrances to the resort. Coming from the rooms, there is only one way to enter the resort. There were many signs posted for NO SMOKING and there was even special area set aside out of the mainstream for the smokers. However, EVERY time we were trying to enter the main facility, there was a pack of smokers standing there blocking the entrance smoking. Also, the smoke drifted into the main lobby and made it unusable. We heard several other patrons complaining about the smoking. I have a sever allergy to smoke and this was very distressing. I couldn't go anywhere without my inhaler for fear of an asthma attack due to the smokers. When we brought this to the attention of the management, their response was "well they are outside and the smokers have right too!" This was unacceptable!
Nothing was ever done to ask them to move or to deter the smokers from smoking anywhere they wanted to. We will never return to a RIU property because of this issue.
Deborah
11 晚行程
10/10
Maryely
6 晚行程
2/10
Very dirty resort
Not friendly staff
Bad food
Wife and i got food poisoning
Told staff and they denied it was
They blamed on alcohol and other resorts??!!
Will NEVER go back to riu!!!
Pat
6 晚浪漫旅行
10/10
Justin
7 晚行程
10/10
The staff are amazing. They are very friendly, polite and helpful. The floor in our room wasn't overly clean, but everything else was great. All of the restaurants at the resort had amazing food! Our daughter went to Mexico 2 years ago and stayed at a resort but after telling her about our stay at Riu, now she wants to stay at a Riu resort the next time she goes to Mexico!
Angela
7 晚浪漫旅行
10/10
Nice place!
Shawn B
5 晚行程
8/10
Property was in descent condition. My room was clean & adequate. The staff is what makes this place rock! They did have a shirt sleeve requirement that wasn’t advertised even for the buffet? Veronica is my favorite!!
Gerald
10 晚行程
6/10
Very disappointed in no elevators. When we checked in we asked for rooms close to our daughters and they said for an additional fee they would put us close.
Didn’t know there weren’t elevators and was placed on the 3rd floor dragging luggage up 3 flights of stairs.
The videos of the entertainment were good but didn’t see the fun entertainment on the resort.
We spent a great deal of time on the beach and there was many activities down there. Wish there was listed activities for the beach because we missed so much.
The food on the resort is fair. Wouldn’t recommend the main Buffett! We did enjoy Bamboo.
Not sure Riu is for us.
Aaron
4 晚行程
10/10
The resort was was incredible, offering a wide range of activities and lively entertainment. The food was exceptional, with a diverse selection, and the hospitality was truly outstanding.
Angela
7 晚浪漫旅行
10/10
Was excellent food, room,, beach, night time show.
Rubi
4 晚结伴旅行
6/10
hassan
3 晚行程
6/10
I was hoping for a more pleasurable time. Only had wait staff serving drinks at the pool. No wait staff in the bars at all. Mini fridge was only serviced once during my 4 day stay. To much money for the service received.