The bed is like an army cot. Not comfy at all. Squeaks when you move. Pillows lumpy. I had to go to the front desk to get a remote for the tv. Then was handed a handful of remotes with the remark that one of them may work. Felt like the staff was very indifferent about my stay.
CAROL
CAROL,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 8 日
The room looked like they just put new towels in it without cleaning the toilet or changing the bedsheets. Pulled sheet back to find hair and crumbs like someone was eating in bed. The man at the front desk was excellent though. He immediately switched us but first went up himself to check that it was clean.
Laura
Laura,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 4 日
H
I showed up for my reservation late in the day that I had booked two weeks prior. I was told by receptionist they had no room for me. No explanation. No apology. Just said they tried to call me and I didnt answer. As if that waa a valid reason to not honor my reservation. I did not hreceive a voicemail or email. And apparently no accountability or communication with hotels.com. Horrible customer service.
Curtis
Curtis,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 2 日
Room was filthy last time I stayed so girlfriend asked ifib
Bryan
Bryan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Theresa
Theresa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 30 日
Ronald Fliger
Ronald Fliger,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 29 日
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 13 日
Jayson
Jayson,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Katie
Katie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
Monte
Monte,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Darian
Darian,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 24 日
Ok for one night.
The front desk staff was very friendly, but the room smelled like smoke and food (likely from the prior guests). The floor appeared dirty but the beds seemed clean. The hotel was ok for one night but I wouldn't stay here longer than that.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Natalie
Natalie,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 15 日
Not Cool!
We were at a museum in downtown Cleveland when the hotel called us to tell us their hotel was full even though I prepaid for a room that evening! They offered no assistance in finding me other accommodations.
Troy
Troy,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 13 日
When is a reservation not a reservation?
The hotel called me at 8 pm on the day of check in to say that they could not honor my reservation likening the issue to an airline overselling seats. As a result I had to find another hotel and then the hotel billed me for the stay.
Paul
Paul,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 28 日
Michael
Michael,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 25 日
Ashley
Ashley,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 23 日
Nothing like the pictures
Horrible service. Keys stopped working every day. Pictures used for this hotel was from a different hotel not this one.