At the check-in blonde haired Jane was very rude and unfriendly. She did what she had to do, but not a single eye contact or small smile, very russian style behave. Estonia is out of customer service people? Also, we came 20 minutes before the check-in time, Jane told that room is not ready, we waited that 20 minutes at the waiting area in front of her, and we were only people there. Exactly at 3pm we went back to her and got the room. Customer service people would have checked the room availability independently and told us when it was ready.