2/10 很差
2026 年 2 月 4 日
The Hotel was great, the front desk staff was very pleasant upon arrival, our room was clean and very well decorated and breakfast was delicious until our 2nd morning. Everything was going great until the General Manager Sheila decided it was prudent to hold a staff meeting in the middle of breakfast serving on a Sunday Morning and things got heated and escalated between herself, a general manager and the rest of the employees. There was yelling, arguing, allegedly there was a physical altercation and lots of screaming instead of conversations. The meeting was inside their conference room and doors were closed, but it was so intense and loud that guests were paralyzed not knowing what to do, to eat breakfast or leave this unpleasant atmosphere.
The front desk staff was attending the meeting so there was no one to talk to about intervening and handling the situation. So I stepped into the room and kindly asked if they could conduct their meeting professionally and allow guests to enjoy their stay and breakfast.
At some point Sheila approached me and asked what was my name and what room I was staying in as she wanted to personally talk to me. To what I replied that I had nothing to converse with her about. After feeling threatened, I expressed my concerns to Hotels.com (Expedia), they attempted to contact the Hotel unsuccessfully, offered me a minuscule credit and referred me to the refund policy. Indicating it was up to the Hotel Management… to refund my entire stay.
Zanel
Zanel，3 晚家庭旅行
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