Unfortunately, we were placed in a unit with broken air conditioning. So in the hot steamy Louisiana temperatures it was miserable. We contacted the property right away using the 800 phone number. They said they made a maintenance report and they would get to us between 9 AM and 5 PM. At 3 PM. I contacted them again saying we hadn’t heard from maintenance and it was currently 80° in our unit. Someone showed up and said they would fix it and we went out to dinner. When we got back at 8 PM it was not fixed, the unit was slowly getting hotter and there was no communication with us as to why. I again contacted the property and asked to be moved to a new unit. We were there with a large group celebrating a birthday and had to spend a lot of time handling this issue, trying to contact someone, re-packing and unpacking and moving between units. We asked for a refund of our first night and are still trying to get management to refund us. I would also mention that the ice machine in the lobby was broken and there is no ice machine in the units. We reported this the first day and they said they would address it. At the time that we left, four days later, it had still not been fixed.