Fantastic hotel. A great experience overall. Great staff.
Kathleen
Kathleen,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Jason
Jason,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Kimberly
Kimberly,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 7 日
Not so great
There was a huge daddy long leg spider above coffee carafe. I called front desk and someone came and got it in a white towel. Then I was afraid spiders probably in other parts of room , since the spider and web in plain sight. Went to run bath water and button to switch to bath from shower was stuck. Called front desk again and maintenance man came and agreed stuck. But he got button to work. We were there for 1 night stay, ahead of my surgery, the next morning. The top right window has fog on inside it. I booked room 3 to 4wks ahead. Room seemed to be ignored for repairs that are obvious. Checkin took very long time. Contactless checkin wasnt avail )
Tim
Tim,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Jacob
Jacob,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Beautiful place to stay
Nha
Nha,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 4 日
Rosalind Renee
Rosalind Renee,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Gabrielle
Gabrielle,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Jennie
Jennie,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Ho
Ho,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
真实旅客
6 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 21 日
Overcharged - check your credit card statement
I booked my stay at Hayes Mansion via the hotels.com app. After reviewing my credit card charges, Hayes Mansion charged my credit card the full amount of my stay even though I already paid in full through the hotels.com app. I called the front desk twice and they agreed that I was incorrectly charged and to contact her manager and accounting department. I contacted the accounting department via email and left a message and still have not received a call or email back.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Best in south San Jose!
Beautiful hotel, like an oasis!
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
david
david,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 4 日
Joseph
Joseph,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Carolina
Carolina,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 27 日
Disappointed that we didn’t have breakfast, getting a seat was very slow. Went offsite instead