This was hands down the worst vacation we’ve ever taken. It completely ruined what was supposed to be a special anniversary trip. I had been in contact with the hotel for over a month. They confirmed everything we asked for and acted like they cared, but clearly, they didn’t. The room was absolutely disgusting. There were greasy handprints on the walls and stains on the floor. We left dirt and wrappers on purpose just to see if housekeeping would clean it. Guess what? They didn’t. All they did was fix the bed. That’s not cleaning that’s laziness. My wife is pregnant and we have dietary restrictions, which I communicated clearly in advance. The hotel told me not to worry and that they’d accommodate anything we needed. Another lie. They made us feel like we were asking for too much when we were just trying to eat safely. We were so fed up we cut our trip short. You don’t plan a vacation for months just to leave early out of frustration. The staff was cold and careless. One of the worst people we dealt with was Claire incredibly rude and unprofessional. We asked for something simple, and she made it a huge problem. We waited hours for food, only to get bland, cold plates that weren’t worth a dime. Their restaurant is a joke with barely any options. The photos online are complete lies this place is nothing like what they advertise. It’s a scam. I feel like a fool for booking here and wasting our money. I wouldn’t recommend this place to anyone. Save yourself the regret.
