Experience the vibrant energy of San Antonio at Candlewood Suites Schertz, an IHG Hotel. Enjoy a refreshing dip in the seasonal outdoor pool or get your workout started at the gym. With free WiFi, laundry facilities, and helpful staff nearby to lend a hand.
17145 N Interstate 35 Frontage Road, Schertz, TX, 78154
What's nearby
Rolling Oaks Mall - 7 min drive - 10.5 km
Randolph Air Force Base - 9 min drive - 8.3 km
Joint Base San Antonio - 9 min drive - 8.3 km
Morgan's Wonderland - 10 min drive - 14.6 km
Natural Bridge Caverns - 13 min drive - 16.5 km
Getting around
San Antonio International Airport (SAT) - 23 min drive
San Antonio Station - 22 min drive
Restaurants
McDonald's - 18 min walk
QuikTrip - 3 min drive
Bill Miller Bar-B-Q - 18 min walk
Whataburger - 18 min walk
Chick-fil-A - 20 min walk
About this property
Candlewood Suites San Antonio Schertz by IHG
Candlewood Suites San Antonio Schertz by IHG is a great choice for a stay in Schertz. The outdoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness center. Other highlights include a children's pool and a snack bar/deli. Fellow travelers say great things about the helpful staff.
At a glance
DONE
Hotel size
80 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21
Check-out time is 11:00 AM
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Pets
Pets allowed*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
Onsite parking includes off-street options
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Coffee/tea in a common area
Barbecue grills
Shared microwave
Snack bar/deli
Traveling with children
Children's pool
Grocery/convenience store
Working away
Business center
Computer station
Services
24-hour front desk
Concierge services
Laundry facilities
Luggage storage
Pool loungers
Facilities
Built in 2020
Safe-deposit box at front desk
Picnic area
Fitness center
An outdoor pool
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Raised toilet seat
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
43-inch flat-screen TV
Premium cable channels
Streaming services
Home comfort
Air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Bed sheets provided
What to enjoy
Individually decorated
Freshen up
Private bathroom
Bathtub or shower
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Free local calls
More
Daily housekeeping
Guidebooks/recommendations
Restaurant dining guide
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Service fee: USD 5 per accommodation, per stay
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75.00 per pet, per day
Pool, spa, & gym (if applicable)
Pool access available from 6:30 AM to 9:00 PM
The seasonal pool is open from January to January
Policies
Noise-free guestrooms cannot be guaranteed.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Also known as
Candlewood Suites San Antonio Schertz
Candlewood Suites San Antonio Schertz by IHG Hotel
Candlewood Suites San Antonio Schertz an IHG Hotel
Candlewood Suites San Antonio Schertz by IHG Schertz
Candlewood Suites San Antonio Schertz by IHG Hotel Schertz
Frequently asked questions
Does Candlewood Suites San Antonio Schertz by IHG offer free cancellation for a full refund?
Yes, Candlewood Suites San Antonio Schertz by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Candlewood Suites San Antonio Schertz by IHG?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:30 AM to 9:00 PM.
Are pets allowed at Candlewood Suites San Antonio Schertz by IHG?
Yes, pets are welcome. There's a charge of USD 75.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Candlewood Suites San Antonio Schertz by IHG?
Yes, there's free self parking.
What are the check-in and check-out times at Candlewood Suites San Antonio Schertz by IHG?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-out is available.
What is there to do at Candlewood Suites San Antonio Schertz by IHG and nearby?
Candlewood Suites San Antonio Schertz by IHG has an outdoor pool and a fitness center, as well as a picnic area.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Candlewood Suites San Antonio Schertz by IHG Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6
Cleanliness
8.2
Amenities
8.4
Staff & service
8.6
Eco-friendliness
8.4
Property conditions & facilities
Popular mentions
Room
Service staff
Bed
Family friendly
Parking
Water
Location
Restaurant
Food
Breakfast
Reviews
2/10 Poor
Jul 30, 2025
Do not stay
I have stayed here before and this time it was nothing like the last. Cleaners do not come in to clean we had to go get towels ourselves multiple times there is roaches and other bugs throughout the hotel and the whole hotel has constant odors. Check in early if not they cancel your reservation regardless if paid for
Verified traveler
3-night trip
6/10 Good
Jun 29, 2025
This property is very nice, fairly new, however the hotel is located on the service road off of I35 and you need to pass thru another business before you get to the hotel. The amazon warehouse is right behind the property and you can hear their trucks coming in and out and that made it very difficult to sleep.
Patty
Patty, 3-night trip
2/10 Poor
Jun 29, 2025
Disappointed
At check in was advised that reservation was cancel due to elevator been out and no other access for wheelchair since room on 4th floor. Then advise check other hotels.
Veronica
Veronica, 2-night trip
6/10 Good
May 25, 2025
The room was fine and clean; the area is industrial and loud because it is so close to the highway
Kathrin
Kathrin, 2-night trip
10/10 Exceptional
Jun 26, 2025
T service
Front desk terrible and rude lady even fought me for a parking space because I think she was late for work.
Elsa
Elsa, 1-night trip
10/10 Exceptional
Oct 17, 2024
Great place to stay
Rubin
Rubin, 4-night trip
8/10 Very good
Apr 4, 2025
Good it was the first time staying with you.The lady on the front desk was great. I asked her about close restaurants that have good food and she pointed me to the right place
LAURA
LAURA, 2-night trip
6/10 Good
Jun 24, 2025
Broken elevator. Very noisy from freeway
STEPHEN
STEPHEN, 3-night trip
10/10 Exceptional
Oct 17, 2024
Muy buena ubicación restaurantes y tiendas cercas del hotel
Gilberto
Gilberto, 1-night trip
10/10 Exceptional
Mar 24, 2025
Excellent
Carlos
Carlos, 1-night trip
2/10 Poor
Jun 8, 2025
Truck got broken In
traci
traci, 1-night trip
2/10 Poor
Jun 29, 2025
Never Again
No hot water. Elevator was down, so they booked a family of 5 with all their luggage on the 4th floor. Stairwell was filled with spiders. They had no extra linens for the sofa bed. Took 25 minutes to check in because the clerk was on their cell phone. Passive aggressive signage all over the hotel indicating there disdain for quality customer service.
Victor
Victor, 1-night trip
6/10 Good
Apr 28, 2025
The stay at this location was good. It was quiet and convenient. The only complaint I have is that I booked a King size bed but was given a queen size bed. Also, the room did not have a remote for the tv the entire stay. Other than that, everything was good.
Ruben
Ruben, 2-night trip
4/10 Fair
May 3, 2025
No hot water for the shower and maintenance needed on tub and faucets
LAURA
LAURA, 5-night trip
10/10 Exceptional
Dec 16, 2024
Super clean room and property all together
joey
joey, 2-night trip
10/10 Exceptional
Feb 20, 2025
Clean location, no eating establishments within walking distance was kind of a bad deal.
Michael
Michael, 3-night trip
10/10 Exceptional
Sep 13, 2024
For price, place is very nice
ricardo
ricardo, 1-night trip
6/10 Good
Apr 27, 2025
It was just okay
Room was a bit ran down. Even though my daughter had to use her room key to enter the hotel...the front desk lady gave her a hard time and accused her of not being a guest. Very rude.
Verified traveler
2-night trip
10/10 Exceptional
Dec 16, 2024
Well laid out bathroom. Comfortable bed and great A/C.
Chad
Chad, 1-night trip
10/10 Exceptional
Mar 13, 2023
Amazing stay!
Shelia
Shelia, 1-night trip
6/10 Good
Jun 2, 2025
The staff was perfect and amazing. However, several issues came up. There was a burned out bulb in our room, the door wouldnt open or latch shut sometimes. Additonally, the tv remote was missing, the elevator feels like its about to break constantly and doesnt come to the upper floors after midnight for some reason. And our key cards stopped working two days before check out. This combined with the large amounts of construcrion that literally blocks most of the access to and from the hotel made it less than ideal.
Tyler
Tyler, 4-night trip
2/10 Poor
Apr 28, 2025
The bath tub in my room had mildew and/or mold. I was not able to take a shower. The hotel had no other rooms available so I was stuck. They told me to ask Hotels.com for a partial refund as I made the reservation through them but then they refused to allow Hotels.com to issue a partial refund. Terrible stay.
Cody
Cody, 1-night trip
10/10 Exceptional
Feb 13, 2023
Enjoyed our visit
Mitzie
Mitzie, 4-night trip
2/10 Poor
Dec 29, 2024
You guys canceled my reservation
Charles
Charles, 1-night trip
10/10 Exceptional
Jul 17, 2023
Super clean and comfortable stay for toddler and family