Everything is good and well organized. But I personally prefer self parking than valet parking.
真实旅客
3 晚家庭旅行
2/10
Hotel was very clean and staff seemed to be helpful and polite for the most part. There was no AC in the executive suite and was informed there was an HVAC problem and they were trying to fix it. A box fan from maintenance was the fix and the room stayed close to 80 degrees the entire stay. I was later told that I wouldn’t be charged for the room but instead they charged my card a second time at the hotel for the amount of the room and then credited that amount back. The original payment I made through hotels.com I was still charged for so they didn’t actually do anything except make it appear as if I had been credited for the room. The physical hotel itself is not bad if your HVAC is working properly. The whole ordeal with charging me a second time and refunding that to make it initially appear as if I was receiving compensation for the stay with money I was already owed is petty, low and disrespectful. That’s not how any customer should be treated and frankly I’m shocked that this is a representation of the Marriott hotel managerial staff.
James
1 晚行程
6/10
We werr in town for our sons graduation from OSU and our stay ended on a disappointing note. The roof top restaurant bar was unexpectedly closed for maintenance on our 2nd night of our two night stay. This was very dispointing due to the fact that my wife and I planned to have dinner and drinks with our son here after hid graduation. This was the whole reason that i booked this specific hotel. We had to change our plans very last minute and most restaurants were already booked.
Michael
2 晚家庭旅行
6/10
Our stay was good. The hotel was nice but I will say a little upset about charges I wasn’t aware of. We booked a hotel last minute for my daughter’s tournament in Columbus no where did I see the vallet charge or it was required. So the first night we were charged for it and the second night charged double for it because her dad (who is in the army came to visit and watch her games). We also tipped so that alone this weekend was $100. We also paid for the extra breakfast charge and Saturday they were unable to offer and had to close the breakfast area due to plumbing issues. So why did we still have to pay? When I asked they said because they still offered coffees and muffins in the lobby that day.
真实旅客
2 晚家庭旅行
10/10
Nice & modern, super close to Nationwide Arena. Fun rooftop bar/restaurant.
Paul
2 晚行程
10/10
Ann L
1 晚行程
10/10
The front desk and rooftop lounge staff were so, so helpful and warm. They also had little sachets of lavender in the lobby for guests on a rainy day, I put one in my luggage on the way home. Nice attention to detail.
But really the standout element was the staff. Thank you!
Gillian
3 晚商务旅行
4/10
So loud unfortunately outside the hotel that it was impossible to sleep
Alyssa
1 晚结伴旅行
2/10
Very unfriendly staff, will not stay here again
Anthony
4 晚家庭旅行
10/10
They accommodated us arriving 5 hours early easily and provided us with a pristine room without us notice. They were courteous and professional, the entire hotel was extremely clean and well managed.
Kathryn
3 晚家庭旅行
8/10
It was very nice overall. Bathrooms need some love. The shower was super cheap and somewhat dirty. The breakfast was ok, but that orange juice is gross. I would definitely stay again. Staff was friendly and Valet was quick. Great location if you're going to the expo center.
Eric
1 晚家庭旅行
10/10
Kristy
1 晚行程
8/10
Property was very nice and staff was extremely kind and helpful the only thing I would change is maybe a bit more to do around the area and free breakfast would have been nice.
Celeste
2 晚家庭旅行
8/10
Overall the room was clean and service was good, however $39 per night to park and a $20 minimum for breakfast were unexpected excessive costs. An elevator was out of order as well which made timing difficult.
Kimberly
1 晚结伴旅行
10/10
Very clean, nice atmosphere. Conveniently located to lots of restaurants
Robert
1 晚行程
8/10
Joseph
1 晚行程
10/10
Hope
1 晚行程
10/10
Wonderful
真实旅客
1 晚商务旅行
10/10
Natalie
2 晚行程
10/10
Ashleigh
2 晚家庭旅行
10/10
David
1 晚行程
10/10
Perfect place to stay if you have an event at the arena to attend.
Christine
1 晚家庭旅行
10/10
The staff goes above and beyond with their level of service! Comfortable beds, spacious clean rooms. Wonderful stay!
Shannon
1 晚家庭旅行
10/10
Joshua
1 晚行程
10/10
Perfect place to stay if you want to go to a hockey game