What an exceptional hotel. All the staff are beyond friendly, the hotel is a fun environment, a great change from the other bland hotel chains. I took my 7 year old daughter to Legoland and told her I had booked a special hotel for the trip. On arrival there was a little tent in the room set up for her with a colouring in book and drinks, and a message on the mirror with her name on it, to enjoy Legoland. The lobby had lots of free games - table tennis, football table, and a big jenga, it was a relaxed and fun place to hang around. You can get the 702 or 703 bus from terminal 5 in Heathrow, a day ticket is only £6, and stops at the hotel, we got off checked in played some games and then went back out to visit Windsor and can back, the next morning the same bus will bring you to Legoland.