Booked a room at Vinpearl Resort and emailed the staff prior to departure to ask about the transportation arrangement (the confirmation email sent by Expedia with all the necessary details was attached) but the staff did not say anything about the room.
At check-in the staff provided the registration form to fill in but my gender, surname and first name were all wrong. Most importantly, the form showed the name of another hotel at Vinpearl instead of Vinpearl Resort. The staff still didn't explain anything until I asked her whether it was ok to fill in the form under another hotel. She then told me that Vinpearl Resort was under maintenance and had to arrange another room at another hotel for me. Why wouldn't any staff inform me of such important changes?
She also arranged a room with garden view only but the original booking was a room with sea view which costed more. Again, she didn't explain anything about this and I had to tell her to give me the same type of room I reserved.
On the way to the hotel I saw some guests on a golf car going towards the direction of Vinpearl Resort, and this hotel is still accepting reservations. I can't understand why my reservation had to be changed while Vinpearl Resort is still open for business.
The hotel was nice and clean with lots of different pools to enjoy from and a nice play area for small children. The hotel and shopping area are very kid friendly which suited our family well. The place is well suited for people who plan to stay at the vinpearl area. However, traveling from the resorts to anywhere outside the resort area will need golf cart rides and traveling to Na trang will require golf cart rides to the cable car area, cable car ride to get to the city and taxi rides to get around so it could end up being a quite a journey.
Nancy
Nancy,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Our best resort in Vietnam
We stayed at different Vinpearl resorts and hotels but Vinpearl Nha Trang resort is still our favorite. We felt the welcome attitude from the staffs, especially Ms. Thuyen - the manager - she was very friendly, we couldn’t get the late check out from the front desk but she decided to gave us the late check out. They have excellent customer services, room was clean, comfortable. The only thing was uncomfortable: some of local customers cut the waiting line at the restaurant and at the front desk ; the Russian customers took our seats at the beach even with our personal things on it - not the resort’s fault. We will visit again
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 27 日
So Amazing
I love the speedboat in the cable cars. The hotel is located right next to the beach and has an amazing swimming pool that my son absolutely loved. The Vinpearl is a definite must!