My reservation was for two queen sized beds but came through as king sized beds. At check in, I lerned there were no double king bed rooms. The desk attendant gave us two rooms for price of one. However, the pillows were not fresh and the bed was not new. Quite a step for Hilton.
Jana
1 晚家庭旅行
10/10
Good place to stay.
kerry
2 晚行程
10/10
Logan
1 晚行程
10/10
Brittany
2 晚行程
10/10
M C SEAN
1 晚家庭旅行
10/10
By far the best hotel in Tahlequah
Gina
1 晚浪漫旅行
2/10
Worst experience checking in. Tru Hilton cancelled my reservation the morning of my check in, I booked through Expedia and was told my reservation couldnt be found. I had to call Expedia and was on hold for an hour only to be told that the hotel (Hilton) had canceled the reservation. Then Expedia and Hilton went back and forth trying to figure out how to get me checked in. I had already paid and had to repay on my card at the front desk to check in, i was told that they would issue a refund later. It shouldn't take an hour and a half to get checked in. It was embarrassing standing there as other people were checked in 4 different parties, while I waited on Expedia and the front desk agent who messaged his manager at the start of this situation and when I politely asked if he could escalate it to his manager he said “my manager has not replied to me since I tried contacting them earlier” this happened at about 445pm on Friday August 16th. The manager should have been readily available to hep resolve this situation. I dont blame the front desk agent at all, he was doing his best, this is a systems issue with Hilton and Expedia.
Ivan
2 晚行程
10/10
Cathy
2 晚结伴旅行
8/10
Melessa
5 晚行程
10/10
Excellent experience.
Lesa
4 晚行程
10/10
Clean
Carl
2 晚商务旅行
10/10
Wonderful experience! Will be staying again when we come back to Oklahoma.
Tina
2 晚行程
10/10
Reasonable price, clean and in a good location!
Rita
1 晚家庭旅行
10/10
Gary
1 晚行程
10/10
真实旅客
1 晚行程
10/10
Janine
1 晚行程
8/10
Room was too compact
ron
1 晚行程
10/10
Melissa
2 晚行程
10/10
Yvette
5 晚行程
4/10
While the property itself was pleasant, there was really no place to put your clothes if you plan on staying for a period of time.
BIGGEST COMPLAINT - our stay was 4 nights and not 1 time did they come clean our room. We had to take out our own trash and take our towels down to swap out for fresh ones. Not acceptable