When I checked in I was given some attitude about parking. I was told there was a charging plug in lights by staff and there wasn’t. But when I asked for help or if I had missed it, I was talked to like I was a child by the man at the front desk. The lady was helpful and housing keeping was a saving grace with an extra plug. Sink cracked. Air conditioner/heater was very loud. Bed was ok. Stains in wood. Tv went in and out a few times.
Ordered room service and it was not good for the price. I felt overcharged.
On check out I felt lol and inconvenience to the gentleman at the desk. No smile, No thank you, just blank looks.
When I arrived I was told oh you’ll likely have to park in public parking across the street.
I have had better experiences in the past. This was less than desirable. I did not feel welcome and felt more like an inconvenience. With the exception of the housekeeping lady whom was excellent and the one lady that helped at the front desk.
真实旅客
2 晚商务旅行
6/10
The room fan was noisy and the temperature control did not work.
James
1 晚家庭旅行
6/10
Most things were just fine, but the heat or air conditioning unit would shut off and turn back on every 10 minutes or so with a loud bang. I didn't get a wink of sleep.
Nikki
1 晚行程
8/10
Overall our stay was great. The hotel was clean and the staff were very friendly. There were 2 down sides. One was our room had a non-stop hum, like a dishwasher running. I really only noticed it at night when trying to fall asleep. We had an end room near the elevators, I just chalked it up to that. The other down side was the parking garage. The spaces were quite cozy and once you reach the end, there's no place to turn around.
Melissa
2 晚家庭旅行
10/10
Mary
2 晚商务旅行
8/10
the hotel restaurant was cozy and 5 star food & service. our room heater was very noisy and the swim pool broke during our stay. But the staff was so courteous and the lake view beautiful
Paul
2 晚行程
10/10
Great place to stay to get the downtown Madison experience.
Jason
10/10
Rebecca
2 晚家庭旅行
10/10
Carrie
1 晚商务旅行
10/10
真实旅客
2 晚家庭旅行
10/10
Very nice property in Madison - large clean rooms w beautiful views - helpful staff
MaryEllen
2 晚行程
8/10
Drawers in the room were filled with the prior customers trash, which was resolved extremely fast. Minimal towels stocked in room - clean. Our AC didn’t work … it said 60° but it was just warm air blowing from the AC.
Laura
3 晚浪漫旅行
10/10
Centrally located right next to the Square and Capitol building. Lovely hotel and room.
Manisha
1 晚浪漫旅行
8/10
Lorena
1 晚家庭旅行
10/10
Clean, comfortable, friendly, and well-priced
真实旅客
1 晚家庭旅行
8/10
Beds comfortable. Wish there were more breakfast/ snack options.
Carla
1 晚浪漫旅行
10/10
Eric
2 晚家庭旅行
10/10
We stayed at Monona Hilton for a gymnastics meet. The convenience of the skywalk was much appreciated. Signage to the hotel was not great. It’s difficult to find until you are right there. The underground parking was confusing, but workable. The restaurant was a bit fancy. I think guests would be better served by a more causal dining experience. The pool was small but nicely heated. All in all, a good stay.