Ok, first of all at checkin Dora was very nice. She told us that the elevator had not been working but was working now. Well, later on that day it stopped working again. It never worked again until we checked out. We were on the 3rd floor. Also, the heated pool was not heated. I asked and they told me that the heater had been repaired but now they had to wait on someone to turn on the propane which didn't happen during our stay. We had a suite with a separate bedroom with a pull out sofa and the sofa had a huge stain on it. The rest of the room was clean and we had plenty of towels. The bathroom is really small, not really even enough room to get dress in the bathroom. I would not stay there again. They really need to work on things. I even committed on how nice Dora was at check-in but when I checked out, I told her that if I would have known the elevator wasn't going to work I would have never checked in and she said I told everyone but no she didn't tell us there was a chance it would stop working. We had to walk up all those stairs.
Karen
2 晚行程
6/10
Arvind
1 晚家庭旅行
10/10
Regina
1 晚家庭旅行
10/10
Dale
1 晚行程
6/10
Mack
2 晚行程
10/10
Zachary
1 晚行程
8/10
Joe
1 晚家庭旅行
10/10
Angelia
1 晚行程
10/10
Love staying here!!
真实旅客
2 晚行程
10/10
Chrissie
1 晚行程
10/10
Kassidi
2 晚行程
8/10
Pulled in on my way up north. Friendly staff. Overall pretty good stay. There was a hot tub in the same room as the bed that had some obvious wear and tear. Not sure if I was placed in the honeymoon suite or something. Lol.
Jonathan
1 晚行程
6/10
Overall it was good. The location is great, but you could tell things were not kept up. The pool was cloudy and you couldn't see the bottom. There was a plastic bag over our smoke alarm and trash on the floors.
Chad
3 晚家庭旅行
10/10
Patricia
2 晚行程
6/10
Staff was very friendly and breakfast was very good. Hotel was definitely showing its age and could use a refresh. Maybe just new paint and carpet would be enough, room while clean, didn’t “feel” clean.
Christopher
1 晚家庭旅行
8/10
真实旅客
1 晚行程
6/10
Cindy
1 晚家庭旅行
10/10
Staff extremely helpful. Good breakfast-clean rooms- comfortable beds. Enjoyed the entire experience.
Charles Leonard
3 晚行程
10/10
It was great i will be back
Robert
1 晚行程
6/10
It’s definitely not the best breakfast as some reviews stated..we actually went somewhere else to eat breakfast..hotel is close to all activities in Helen .Just an average hotel, and good for just a night or so stay .
Riaan J.
2 晚行程
10/10
It’s was nice room. Jet tub worked great. Great hot water. Microwave wasn’t very good at heating up food. The shower head moved around too much. It’s close to great restaurant and a small walk away from town. Quiet and close to small park which has benches to sit in watch river flow. Great trip.