The heater was not working in the first day, under -2 temperature in the winter. The staff should test the facilities in advance, considering such a classic, high-end, quality hotel.
Wei Hsin
Wei Hsin,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 10 月 2 日
Good
XIAO HONG
XIAO HONG,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Timothy
Timothy,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Great location, mixed service
This is a lovely hotel in an excellent location: a converted historic building right next to Edinburgh Waverley train station. It would have been a wonderful stay except for one thing: when we arrived, after a very long series of flights, they wanted to kick us out. The receptionist said that they had overbooked and we’re going to send us to another hotel. I had booked months earlier, specifically for the location, and found this to be outrageous (and still do). After much argument they finally relented and allowed us to stay in the hotel we had booked and paid for. The rest of the stay was great, but what a terrible way to treat guests.
William
William,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Feels like old school luxury stepping in. Staff greets you and tends to your every need. Newspaper delivered to your room. Complimentary drams of scotch left in the room. 10/10
Justin
Justin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Dawn T
Dawn T,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Tracy
Tracy,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Charming hotel with friendly and professional staff
Judy
Judy,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Top notch hotel puts hospitality first!
Scotsman is a top notch hotel in the perfect spot, especially if you're traveling through Waverley train station. It is steps from the Royal Mile.
We arrived early (7am) on a sleeper train from London. Too early to check-in, but the hotel was able to hold our baggage while we explored Edinburgh before the crowds arrived. This 3-night stay was the start of a longer trip. We took the train back to London several days later and the Scotsman staff were kind enough to hold our baggage again for a few hours while we got a few last looks around the city before our midnight sleeper train departed. This was so helpful and appreciated, especially since we were no longer registered guests. It's nice to see a hotel with that level of hospitality (thank you Jessica and Pauline at reception). We will be back Edinburgh and wouldn't dream of staying anywhere else.
BTW, a couple of drams of complimentary scotch in the room upon arriving was appreciated!
William
William,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Top notch service and accommodation. Beautiful room and the staff went above and beyond.
This was our second stay at the Scotsman.
Only disappointment was dinner. We both had the tenderloin at 55 pounds a plate. Very overpriced. The tenderloin was very overcooked and a poor cut and very thin.
Catherine
Catherine,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Aldo
Aldo,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Overall we had a very positive experience. The only wobble was trying to get a drink in the Grand Cafe later in the evening. The bartender ignored us and we eventualy left. Other than that, a lovely visit.
Michael
Michael,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 28 日
Don't book do your research
Warning! Do not book this hotel as it is an absolute con-job!
Was called 5 minutes before check in time to tell me the hotel was overbooked! Offered us an upgrade at another hotel but it wasn't an upgrade. Waited 5 hours before they actually paid the other hotel so couldn't check in a room.
This hotel has a history of this. Please just Google it and you will see others like myself.
Absolutely shocking and disgusting!
christopher
christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Joe
Joe,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 27 日
Beth
Beth,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
First time in Edinburgh
Το ξενοδοχείο βρίσκεται σε πολυ καλή τοποθεσία στο κέντρο του Εδιμβούργου. Αμα ερχεσαι απο τον σταθμό υπαρχει κ ασανσέρ οχι μονο σκάλες.
Το προσωπικό ευγενικό, αλλα χρήζει βελτίωσης στο θεμα της καθαριότητας .
Christina
Christina,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Carlee
Carlee,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 19 日
Terrible
We started of riding in a train 6 hours from London thinking we’d be at our amazing hotel. Well when we got there they advised us they overbooked the hotel and sent us to another hotel which was a downgrade. They didn’t try to do anything to fix the issue just said they made accommodations elsewhere. When we arrived at that new hotel we waited for over an hour for them to find any booking for us. This was the hotel we were looking forward to stay but never even got to check in. I will never be returning to this hotel especially when I’ve had this reservation for months.
Justin
Justin,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 9 日
Brian
Brian,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 9 日
Geir
Geir,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 4 日
真实旅客
4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 2 日
Lovely team, nice rooms, ideal locato explore Central Edinburgh
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Wonderful stay
Stunning bedroom and bathroom. A little welcoming dram of whiskey to enjoy. But best of all were the friendly helpful staff. A wonderful stay!