I paid $15 extra to check in early, and my family and I had to stand and wait in the hallway for 30 mins, my family of 5 had a suit with a sofa sleeper. We couldn’t shower until the next morning around 10am, because there was no hot water. I called the front desk several times and they didn’t know why, they said the owners would do something about it the next morning. My family and I ended up missing our close friends wedding which is why we came to stay the night in Winchester. I booked online and got the insurance, it was $220. The phone in the room didn’t even work, I had to use my cell. My daughters had to ask multiple times for sheets pillows and blankets for their sleeper sofa. They don’t have hot breakfast it’s they had waffles cereal yogurt bananas. The place was swarming with locusts, terribly. We was told enter the back door where the key card didn’t even work. It took 45 mins just to check in and get the room.
Very terrible experience for the price and no one had any sleep and missed the wedding we came for. The hotel manager told me he couldn’t discount because I used hotels to book, he only refunded $15 for my early check in.