Informed hotel that I’d be arriving at 5:30a after taking the red eye from California (paid for the previous evening to ensure I would have a room). When I tried checking in at 5:30a, hotel’s system was down and I could not check in. Took 1.5 hours until system was up and I could check in. I needed the room immediately as I was exhausted. I was told that my room for the previous evening would be comped since I couldn’t immediately check in. Unfortunately, I was charged for the room and when I had Hotels.com call the hotel to have the room credited back to my credit card, the hotel wouldn’t do it.
Mark
Mark,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Kathleen
Kathleen,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Cristian
Cristian,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Kevan
Kevan,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
The individual checking me in was absolutely wonderful and the stat was nice and relaxing. Would definitely come back!!!
Nida
Nida,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 17 日
150% final bill above the reservation price
The Hotel overall "look" was ok. However, we reserved a King size bed and were given a Queen size. It made matters worse when we called the reception and were told that yes, the bed was a King. We have 2 residencies w/ (2) bedrooms each and King size beds in all (4) bedrooms. We KNOW what a true king size bed is. The promotion said the room would come with a complimentary crib. What we got was a portable pen. Who wants their 11month old infant to sleep in a playpen ?? A crib is VERY different from a hardwood base playpen. Ridiculous! The restaurant food was extremely cold and we had to send it back. Our infant didn't even try to eat the ice cold pasta w butter. She did have some of the chicken once it was reheated. We were charged twice for one day of parking. We only ate at the restaurant once. If I am giving it 2 stars is because the breakfast was good. But couldn't help to notice it was part of our reservation and we were charged for 3 days of bfast when we arrived late Friday night and left Sunday morning by 5am. Again, a charge that was included in the room automatically whether you needed it for more than one day or not. Our reservation was quoted at below $600 which is ok for 2 nights but the bill was almost $1k. This is the second time this happens to us w a Marriott reservation. The first time was in Canada. This is our LAST time reserving a room at a Marriott Hotel. No one wants multiple tax and occupancy fees.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Erin
Erin,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 26 日
Travis
Travis,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Tyler
Tyler,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Dax
Dax,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
Very nice
Stayed here for a concert,
very nice hotel , comfy beds , parking is expensive and the food options were expensive , close to everything
Would definitely stay again
jennifer
jennifer,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 11 日
Good stay just room thermostat was awkward
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
A fantastic stay! The hotel was accommodating, clean, and the location is walkable to many nearby attractions.
Kelly
Kelly,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Vanessa
Vanessa,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Penny
Penny,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Beautiful hotel!
Beautiful hotel lobby! Would definitely stay here again! Conner’s had amazing lemon buttermilk pancakes and the bartender at Rye Bar made the best old fashioneds!! Conveniently located. Great welcoming staff. Clean and updated rooms.