My stay was completely unacceptable due to the lack of cleanliness and basic functionality.
When I pulled back the covers, it was obvious the linens had not been changed. There were makeup smudges on the pillowcases, dirt on the sheets, and a significant amount of hair that appeared to be both human and possibly pet hair. I took the sheets to the front desk and was asked to wait in the lobby while they “located” clean ones. The employee only went into a small side room, which I assume was the laundry area, yet it took quite a while.
The second set of sheets also had stains and visible dirt and did not smell freshly laundered. I went back down and was given a third set after another delay. Those were not clean either. By that point it was very late, and after three failed attempts to get clean bedding, I slept sitting upright in a chair using my own blanket.
The bathroom and hallways were filthy as well. The refrigerator and microwave did not work, and the room phone was broken, so I could not call the front desk when these issues were happening. The adjustable shower head barely functioned, producing only a few weak streams of water, making it nearly impossible to rinse my hair.
Clean sheets, working appliances, and basic sanitation should be the minimum standard. I would not stay here again.