Our stay started well until Day two my partner noticed bites which he thought was mosquito bites. Day 3 he noticed more bites. We checked the sheets. Which we should have done day 1 but we were thinking this is a nice hotel and did not see anything. He was still getting bit so we looked again and there it was a bed bug clear as day. We made a video and took pictures and immediately went to the front desk to advise them of this issue. The Manager acted quickly and was accommodating and moved us to a new room but it took about 3 hours for them to get the room ready. So we waited and waited. I requested our clothes be washed which they agreed to. I appreciate the room change, however my partner walking around with bed bug bites to his face, nose, arms and back.I requested compensation for the time that was taken away from what should have been such a wonderful time. I waited to see if hotel would respond favorably. I did get an email 3 days later stating they would reimburse for one day and then the next day they changed the response to no compensation because there were no bed bugs after pest control investigated. So I believe they think we brought the bugs and faked the whole ordeal because I was told.. “Under no circumstances were there bed bugs in the room. So that is how this was handled. I felt insulted and upset that I was treated like I stayed at a 2 star hotel.
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Love this hotel
Sharon
Sharon,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 13 日
Cara
Cara,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Jorge daniel
Jorge daniel,11 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 1 日
I don’t like
Walter
Walter,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 30 日
Maria
Maria,3 晚行程
Orbitz真实住客点评
8/10 很好
2025 年 4 月 29 日
Resort not too big. Staff very friendly, in center of all outside shopping and restaurants.
Wilson
Wilson,5 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 29 日
5 star maybe out of a million, the list is so long why this hotel is terrible absolutely the worst hotel in Aruba.
The first room we checked into with was dirty and gross. We requested a new room and was able to get another room which was clean but the toilet ran non stop and the A/C barely worked. I spent most of the day in the lobby sitting area because it had A/C.
The food and the dinner accommodations were absolutely horrible, the food was barely edible and we ate out in palm beach every day.
Pool chairs stained and all falling apart, junk!!!!!
Thank goodness this was my second time in Aruba and the Barcelo didn’t ruin my Aruba experience.
I will never ever go back to the Barcelo
Steven
Steven,6 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 29 日
Hotel was very quiet. Loved this. Property definity needs some TLC. Staffed was so sweet and very attentive
Laura
Laura,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Staff wonderful, food good. Bar limited brands of alcohol
Joan Margaret
Joan Margaret,6 晚结伴旅行
Travelocity真实住客点评
10/10 绝佳
2025 年 4 月 28 日
The staff at The Barceló is so friendly..Restaurants are great ..weather is perfect ..hotel very clean
Laura
Laura,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 27 日
I don’t like
Mauricio
Mauricio,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Room was clean and comfortable. Some of the Pool chairs were uncomfortable. Strawberry Daiquiri mix was horrible.
LINDA
LINDA,6 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 27 日
My son and I had a wonderful week stay at Barcelo. There was plenty to do, we felt very safe, and the staff there were top notch. I would say that the only two things that could be improved would be updating the condition of the hotel and the food could be better. Other than that,it was awesome!!!
Travis William
Travis William,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Driver’s were prompt and accommodating. Will use again!
Kelly
Kelly,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 26 日
nice grounds but only a couple good meals
John
John,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Safe and nice beachfront and water. And thanks for hospitality and service.
Mikhail
Mikhail,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Great hotel! Enjoyed our stay!
Teresa
Teresa,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 24 日
Hotel envelhecido e muito caro
Quarto cheirando a mofo insalubre e umido E preciso chegar as 6 h da manha para pegar uma sombra nas cabanas. Se quiser ombrelone te que pagar 40 dolares. O hotel não disponibiliza. As espreguiçadeiras estão velhas sem acolchoado.
A comida e de razoavel para ruim. Os shows sao péssimos.
Monique de Freitas
Monique de Freitas,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
All was good, Valerie, Joseft, Angelo all awesome
edward charles
edward charles,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Susan
Susan,5 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 23 日
Miriam
Miriam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
the geckos by the pools
Ava M
Ava M,5 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 23 日
Rooms are very outdated and the food was better off the resort. The staff was very friendly and helpful and loved the greenery around the property.