This hotel provided a disappointing experience with minimal hospitality. Even basic amenities like a bottle of water were not offered, and the staff's attitude was noticeably harsh. Such service falls short of expectations for guest comfort and satisfaction.
MOHAMMED
7 晚家庭旅行
10/10
Jason
1 晚行程
10/10
Easy check in since there are multiple people to help. Amazing and beautiful spot! Very unique and worth the vibe. Options to go out around there. Parking is literally next door.
真实旅客
1 晚家庭旅行
8/10
M
2 晚行程
10/10
Loud nights as they had weddings but they moved us from the 2nd to 5th floors. Gorgeous view - great staff and valley!
Cari
2 晚家庭旅行
10/10
Our granddaughter was catching a flight early AM to Italy. We booked because of her safety leaving so early and my children remembrance of the Arcade. We stayed here in January when she was returning from a trip. Staff A1
Eva
1 晚家庭旅行
10/10
Lisa
1 晚商务旅行
10/10
William
2 晚商务旅行
2/10
Stayed here the night before the Cleveland marathon. What person thought it would be a good idea to not notify guests there would be a wedding hosted here the same night. Was told we were in one of the quietest rooms but was lied too. Felt like I was at a Taylor swift concert. Incredibly loud I couldn’t think or relax. Terrible and inconsiderate. Screaming and blaring music until very late will never stay here again. If I get any sleep I will be lucky.
Olivia
1 晚行程
10/10
This hotel was absolutely stunning. Beds were very comfortable and clean. Location to all amenities was perfect. 15 minute walk to water. Hotel staff were very helpful
Lisa
1 晚家庭旅行
10/10
Jill
1 晚结伴旅行
10/10
jennifer
1 晚行程
10/10
Cassidy
1 晚结伴旅行
10/10
Tricia
1 晚行程
10/10
Weylin
1 晚行程
10/10
William
1 晚行程
8/10
Wendy
3 晚家庭旅行
10/10
真实旅客
1 晚家庭旅行
10/10
Wow what a place.old but classy,very well located between everything we wanted to do. Restaurants near and plentiful. Staff was top notch,and very helpful. Highly recommend this hotel,drips with history