We booked this hotel based on its affiliation with “Leading Hotels of the World,” but the experience did not reflect that standard. The first room we were given was extremely outdated — old furniture, noisy air conditioning, and an overall worn feel. Given we were paying nearly $900 per night, we asked to change rooms.
The second room was said to be refurbished, and while some elements were newer, the mattress was clearly not. It felt at least 20 years old, making it difficult to get any decent sleep. There was also a strong, unpleasant smell in the room, suggesting it hadn’t been used in a while.
Breakfast, which was included, was well below expectations — closer to a 3-star hotel in quality and selection. Limited variety and lackluster presentation.
The only two positives were the location and the well-known brand, but sadly, the hotel doesn’t live up to either in terms of experience.
Would not stay here again or recommend until major improvements are made.