During my recent stay, I booked a twin room, but there were only enough slippers for one person. There were no other amenities at all; I had to request even basic items like toothbrushes and cotton swabs from the front desk. The next day, there was only one bath towel provided, so I called the front desk. It was very stressful. When I turned on the air conditioning, it seemed to be blowing out dust, causing me to sneeze. Furthermore, without any prior explanation, they charged me a 5% discretionary service charge upon check-out. They also didn't accept cash. The staff's service was slow and overall, it was a very frustrating experience.