When I went to check in at approximately 715pm, the front lobby was dark. A younger person checked me in and I paid with cash. She then asked me for a $100 cash deposit for the room. Now there is no room service, etc, so my thought was that it was for a pet deposit. I did not have a pet with me which I disclosed SEVERAL times. So another younger person came out, asked me if I had pets, and told me that it was required to have a cash deposit. I told them I did not have it and then asked for my money back to go to another hotel. I already had a bad vibe because of the darkness in the lobby and the big plastic barrier they had all the way across the front desk. I understand this could be for COVID, but it also could be for their protection. This did not present as being a good area of Columbus. So they would not give me my money and then an older lady came out, asked me if I had pets (again) and then said I could put the $100 on a card but it would take a week to go back on my card. I was not able to do that either. I again asked for my money back and they would not give it back. The older woman finally waived the deposit and just told me not to smoke in the room. I don’t smoke. This is the only reason I gave them 2 stars for service.
When I get into the room I wash my hands and go to use one of the 2 washcloths provided. One of them was dirty and the other had a pubic hair stuck to it. So that was out. Overall I felt very uncomfortable in the room and I did not feel safe
