Upon arrival I was not greeted by the front desk clerk, Anastassi. When I approached the desk she did not acknowledge me even after I spoke to her. Once she did acknowledge me being there she looked into my reservation and told me that I would receive a phone call once a room was ready. After waiting over an hour I did receive a call. I proceeded to the front desk and was handed off to Ashley who told me that the hotel did not have a room, my reservation was cancelled and I was being relocated to another hotel. After I asked her a few questions she said the hotel was overbooked. She went to hand me a peice of paper and proceeded to walk off. Her demeanor was unapologetic, standoffish and frankly put rude. However Taj saved the day. Not only was he apologetic, he showed empathy. He made the entire situation right. Overall KUDOS to Taj!!!
Chevi
Chevi,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 26 日
Shemika
Shemika,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 24 日
Terrible
One of the workers decided to wake me up out my sleep at 2am for a charge of parking when I didn’t even have a car and threatened to kick me out of the hotel at. 2 am for a mistake they did terrible customer service
Danay
Danay,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 23 日
Derek
Derek,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
vacation
it was short
anna
anna,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Tonika
Tonika,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 4 日
Cindy
Cindy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Eric
Eric,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 25 日
Ruhi
Ruhi,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 19 日
Nice and comfortable
The hotel was very well kept, clean and comfortable. The staff was very accommodating. The cafe had a decent menu however, the sevice was a bit lacking. Our meals never came out together.
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 12 日
Dominic
Dominic,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 24 日
Really nice staff! Only thing is the super long hallways from the elevator to our room. Our room tv and ac didn’t work but got moved to another hotel free of charge. Parking was super hard with little parking. Rather than that clean and nice place would stay here again :)
Ivanna
Expedia真实住客点评
8/10 很好
2025 年 1 月 21 日
Paula
Paula,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 20 日
Dan
Dan,6 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 1 月 11 日
MARIA ANDREA
MARIA ANDREA,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Excellent
Juan
Juan,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 10 日
The hotel is nothing special. The bed was uncomfortable and lumpy…
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 9 日
My wife does hotel reviews for a living and we stay in hotels every other week. This was by bar the absolute worst experience I’ve ever had in a hotel and we’ve stayed in some that have been bad. This was the absolute worst I’ve ever experienced to the point we left 2 days early and paid for another room at a different hotel. Not one time was our room cleaned. We even requested it be cleaned and they still did not clean it. We obviously ran out of towels and requested more and they never gave them to us. We ended up buying them and had to wash them ourselves. All night long there were people outside our window being loud then at 6 am there were children screaming in the courtyard and music blaring from the stores below the hotel. I’ve never had to leave a hotel that i paid for early until this place not accommodating in anyway. Cannot overstate how bad this experience was.
Mario
Mario,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 8 日
Neil
Neil,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 8 日
Tsubasa
Tsubasa,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Great location and service.
James
James,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 6 日
Do not stay here. Just as expensive as All Star Sports which is a Disney resort. You live you learn. Be warned the bus to and from the Disney parks is an absolute disaster. The bus driver was cursing in front of children, had screamo music on and we over heard he dropped someone off on the side of he road and they had to get a cab back to the hotel. I am surprised Marriott allows there name attached to this facility. If management knew what was going on they would run a report.