We arrived about 8pm, the hotel lobby and casino were a ghost town but the parking lot was packed, hardly any space available. After checking in and going to our room we found a room with 2 queen beds and 2 pillows for 4 people? I called the front desk and asked for 4 additional pillows, I was told they could bring 2 additional pillows no more. We waiting 1hr, called again for pillows, were told they were coming. Waiting another hour, called again and was told to stop calling, more pillows were being sent to our room. I explained I had called 2 hours earlier to make the request and I was hung up on. We ended up using towels from the bathroom for pillows!
Our AC unit in our room was so motor sounded like a 70s era truck running, and it didn’t cool the room down, we were all dying of heat! We will never stay here again!