Hotel seems to have gone through a recent "lipstick on a pig" kind of renovation. There were periods especially in the evenings when the elevator and the hallway had a horrible musty smell.
Customer service was non-existent. The front desk staff had a very defensive kind of attitude and posture. As soon as we approached them (even when just checking in) they had a rude attitude and facial expression (forget about the smiley welcoming attitude you'd expect in the hospitality business).
There were two ladies at the front desk. The younger one was a new trainee who had the basics of human interpersonal communications skills like a little smile, but the older one who was supposed to be her manager (the trainer) was so rude and standoff"ish" from the get-go.
The only saving grace was the breakfast spread which wasn't extravagant but better than just toast and muffins.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
Gannon
Gannon,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
T. Sumner
T. Sumner,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Staff was wonderful
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Michelle
Michelle,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Charles
Charles,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
A Great Night's Sleep
This was a stop on our way home from Maine. Very clean and comfortable hotel with friendly staff. Beds and pillows were great, and the room was clean. Close to some nice restaurants.
Linda
Linda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Duane
Duane,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Great hotel however the 1st night when I got in from the hotel I asked for a towel because we only got 3 for a 4 person reservation. The front desk clerk was rude especially when I said if I dont get a wash rag.
Anna Daisy
Anna Daisy,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 4 日
Great hotel for pets
Beautiful hotel with a friendly front desk and amazing breakfast. However, the room smelled like cat litter, no towels, and the shower head was tilted so the water was coming out all over the floor (handicapped shower). Also there was several fans blowing across the hall all night in a utility closet. Lastly I would recommend that rooms be blocked off that did not have pets in them. This day several guests had dogs.
Antwan
Antwan,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 1 日
Tiny Parking Lot Big Problems
When I arrived I was asked to provide my license plate number, the next morning I went to leave and found half the parking lot was blocked in by a truck with a horse trailer. When I went inside to ask the desk clerk to ask the person to move their truck I was told that's not something they do. I had to scramble and almost damage my rental car as well as several cars around me to try to move around this truck and get out so I could get to a very important appt while the desk person just looked around telling me I was going to hit something instead of trying to help. I understand the parking lot is small but there were places this horse trailer could have been parked that would have been out of the way if the staff had taken a second to think about how this would affect the rest of the people staying at the property.
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 28 日
Elena
Elena,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Very clean; staff was pleasant and helpful;
Dean
Dean,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Lori
Lori,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Stay was good. 5 minutes from the mall. Hotel was clean. Staff was nice
Virginia I
Virginia I,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Rachael
Rachael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Glory
Glory,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
Beds hard as a rock pillows the same hard as a rock 2nd floor ice machine out of order had to go to 4th floor which was soaking wet