I booked 2 nights to attend my grandaughters graduation from notre dame. My grandson who was coming from connecticut to chicago was meeting me to drive me from chicago to south bend as i was coming from buffalo. His flight was cancelled due to the tornados last minute and as a result i had to cancel mine. I immediately reported it to hotel but they already charged me for both nights even though the policy said if you dont show up you forfeit one night. Ive called twice but they tell me its up to management but they never get back to me. Im out 572 dollars.
真实旅客
2 晚家庭旅行
2/10
Bed was broken, no linens in room for pull out sofa, electrical plugs didn’t work, breakfast was horrible. Visited during Notre Dame graduation weekend and hotel decided it was a great time to paint all the hotel room doors and halls. Overall a horrible experience.
Christine
2 晚家庭旅行
8/10
We came here for my daughters 6th birthday. Pool was clean, but the surrounding pool area was not so clean. Wet towels were laying everywhere with no one in site. There were no clean/dry towels to use. We had to go back up and get room towels. Room was clean, but the bathtub was full of water when we arrived. Hallway smelled like cat urine. Breakfast was good, and the area was very clean! We were informed the property is under new management and he has a huge undertaking. Overall, we would stay again! Loved the close access to everything, check in/check out was quick and friendly.
Dalana
1 晚家庭旅行
6/10
Was not impressed. It wasn’t the worse we ever stayed at but definitely not the best.
Rhonda
2 晚家庭旅行
10/10
Carrie
1 晚行程
8/10
The cleanliness of the room was good, had some issue with the tv going in and out, but other than that the stay was good
Christopher
1 晚家庭旅行
8/10
Noah
1 晚行程
10/10
Timothy
1 晚行程
10/10
Joe
2 晚家庭旅行
4/10
James
1 晚家庭旅行
8/10
Khadidja
1 晚行程
8/10
Nice hotel and people
Jason
7 晚行程
10/10
sabrina
1 晚行程
8/10
Overall rates very good
Marv
2 晚行程
6/10
It was good just the noise, but the kids running in the hall that’s about it
Latasha
5 晚行程
10/10
Close to the Ice Box.
Property could use a face lift inside.
David
1 晚行程
10/10
its ok for the price but its old and the side doors dont work staff was friendly though and beds comfortable
Michael
1 晚商务旅行
10/10
Richard
3 晚家庭旅行
2/10
The hotel was not the cleanest. The room had several ladybugs on the ceiling. The hotel can really use a renovation.
Sandra
1 晚家庭旅行
10/10
Lawrence
1 晚行程
4/10
真实旅客
3 晚家庭旅行
4/10
The roomswere not clean! Hotel was run down. For the price we paid it should have looked like a 3 star hotel. Instead it was trashy.
Kim
1 晚行程
10/10
One major complaint I have is with respect to their claiming airport shuttle. I moved new to this town and landed late in the night. I booked this hotel because of their claim of airport shuttle. I come to know on my day of travel on my courtesy call to let them know that I would be coming in late for checkin and and only when I gave them my flight arrival time for shuttle, they say shuttle isn’t available after 7 pm! We have stayed in many states in comfort suites but this was the first one we had this experience. I would not have booked in this hotel if airport shuttle wasn’t available. Anywhere else, the choice hotels have provided airport shuttle anytime.