I booked a suite for 7 days through hotels.com. when I arrived they did not have a Handicap accessible room available. I use a walker & can not walk up the stairs. I had to cancel my reservation. Then they ran my credit card anyway, calling it a no-show! Although the lady at the front desk we nice and sympathetic, I am still trying to get a refund since they were unable to accommodate me & my walker.
真实旅客
7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Mark
Mark,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Amber
Amber,7 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 11 日
Cheap stay, adequate for short stay, like overnigh
Zero frills not even an ice machine. Front desk said there are ice trays in the fridge/freezer. Twenty cubes in 6 hours, wow. Hard to find entrance (only the address above the door) which was down steps. We got several pages of paperwork and signed 5! times. Ridiculous
william d
william d,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Amber
Amber,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 7 日
Incredibly Average
Seemed overall clean; just an old, not updated building, and so it had some weird stains on the carpet in some places and peeling paint
Sarah
Sarah,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 5 日
??????
I had no idea this place had no machines for bottle water,soda,chips, candy bars no continental breakfast, no coffee! I will not return.
Vickie
Vickie,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 2 日
The hotel is incredibly run down and felt extremely unsafe. In hindsight I would have paid and left to stay somewhere safer.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 1 日
Isabella
Isabella,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
Economy Accommodations at Great Price
At the price, I expected a bare bones experience. And it was - no special amenities. It was also clean, quiet, and comfortable. If you are just looking to spend the night or a week and find your amusement elsewhere - this is the place!!
Lauren
Lauren,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 25 日
Filthy
Filthy
Debra
Debra,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
Have to check in by 6pm
I booked this hotel in the morning and didn't see that the desk closed at 6:00 pm. Seriously, when was the last time you saw a hotel that didn't allow check in after 6:00 at night?
Randall
Randall,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
My flight was delayed. Called to alert, no answer. Arrived at 10 pm, called the after hours attendant, no response. Emailed hotel, no response.
Aaron
Aaron,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 22 日
Estefany
Estefany,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 5 日
**Beware** Upon arriving no signs where the office is at. Checking in was quick and smooth and the gentleman was pleasant and professional. The hallways and our room was clean a lot of chipped paint around the doorframe. 1st night around 1-3am there were kids or someone making all kind of noise in the hallways people banging on walls. This woke up our 3 year old and she’s a hard sleeper. 2nd day we ran out of toilet paper there were no extra one in the room. I sent my son to get some TP a simple request you would think. Well apparently not that pleasant guy on day 1. Was very rude to him and told him they don’t provide any toilet paper that we have to go buy our own. My husband called them and requested that they give him some, and they argued with him very rude and unprofessional (same guy). He finally gave him 5 paper towels begrudgingly. Long story short I went down there and got a roll of TP and he told me after that they would have to charge for it. But I’m sorry this doesn’t fly with me. On Hotel.com doesn’t say for there guest to bring TP, extra pillows, extra towels. This place provides the very very bare minimal things and try’s to charge for it. I understand if we were staying for weeks or months. But we were only there for 2 nights. The pricing for it was good for me and it was comfortable except for the paper thin pillows of witch each spot only had 1. They need to note these things on your web sites so we can be aware of it and you need to give your hotel guest t
Veronica
Veronica,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 29 日
Horrible Rude Inconsiderate
We reached 15 minutes late and were not allowed to check-in. We were traveling with small kids on a trip and the weather was bad. The staff was extremely inconsiderate and just wont ler us check-in. Only 2 hours of allowed time to check-in. Has never happened before. Also the front desk closed at 6.45pm while we were there and just left.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 29 日
Did not check in. Safety was WAY below par. Homeless and druggies all around. Trashy. WOULD NEVER RECOMMEND. STAY FAR FAR AWAY!!!! And when you tell them it’s not safe and would never stay here they tell you that it is more meant for people that have nowhere to live… THEN WHY ARE YOU ON HOTELS.COM?!? Total scum bag scam artists!!!