Only house keeping on Wednesdays. Staff acted like everyone was an inconvenience
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 30 日
trudy
trudy,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 21 日
Cindy
Cindy,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 13 日
Stary at your own risk
The property is in abysmal condition. That's a shame because the Best Western is one of 2 hotels in town. The other is a higher end property so the BW offers a more reasonable price point. The entire property needs to be renovated.
Let's start with the good: the staff is efficient and friendly. They are doing the best they can under the conditions the hotel owners give them.
Now, the reality. The carpet in the rooms are FILTHY. I made the mistake of walking barefoot. The rug was sticky, literally sticky. Disgusting. The breakfast was largely inedible. The eggs had so much water in them, they looked completely uninviting and tasted awful. The poppyseed muffins were old and crusty. The bagels were hard. There was cereal, but no milk.
Again, the staff is doing the best it can.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 11 日
Erin
Erin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Aari
Aari,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 24 日
Carol
Carol,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 28 日
Totally Terrible Stay!!!
Breakfast was terrible, no batter for the 2 waffle makers, no sliced bread for the toaster, only bagels and muffins. Dust on the tables in the lobby, and per the attached picture, staff children sleeping in the lobby.
Ronald
Ronald,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Lynne
Lynne,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 20 日
The staff was wonderful! Everyone was accommodating, pleasant and personable. We would stay again for this alone ❤️ Thank you
Leigh
Leigh,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 4 日
Gregory
Gregory,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 20 日
Killed a roach in the room. Trash outside front entrance. Slim pickings for breakfast.
Mary
Mary,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 19 日
Really gone downhill
Stayed 2 nights, would have moved to another place if there were any. No choice in Kilmarnock. To check in there was a Marijuana smell and no one to check in, some guy said he had gone to store and will be right back, we probably waited 5 min. All construction workers were housed there. Loud and listened to someone vomiting in the next room, thin walls. The next morning at 7 very little breakfast left. The second night was quiet and breakfast was filled. We have stayed there many times hall carpet disgusting this time, rooms really not the cleanest. Hopefully the town will welcome a new chainwith higher standards soon.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 10 日
Excellent
Clean, updated and comfortable motel. The staff was excellent.
JoAnne
JoAnne,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 9 日
JEREMY
JEREMY,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 26 日
michael
michael,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 21 日
Susanne
Susanne,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 19 日
Ashley
Ashley,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 11 月 13 日
Some areas of the hotel are filthy (elevator, hallways)
Staff was very nice and helpful but the hotel itself is not nice.
Toilet and tub had not been cleaned and the smell in the hallways was awful. Very limited options in Kilmarnock so beggars can’t be choosers.