Room was not cleaned properly at all, I got into bed and there was something under the sheets, it was a nasal stick from the last person that had stayed! How did the staff miss that when changing the sheets?
The staff was rude instantly on arrival, we was typing in our number plates for parking and a staff member sat down so I assumed he come to assist so i said we have a booking and he snapped straight away and said "check isn't till 3 I can't help you" and his tone of voice was so rude, it was nearly 3pm so we wasn't mega early, so then I asked if their was anywhere I can change my baby while we wait and he huffed before pointed down the hall to disable toilet / baby change. Then when my husband could check in he put us on a top floor with no loft, mind you we have an old silver cross pram so me and my husband had to lift this up and down a flight of stairs 3/4.times , my husband asked if we could change it even lay for a bigger room if needed to have bottom floor and he was so rude and didn'thelp at all.
The same staff member the day after when we checked out, argued with my great aunt and decided it was okay to push her out the way because he said she owed money for late check out even though she check out for 11am. She's small and 70 year old, this staff member is a big man and ridiculous he pushed her out the way.
The toilets are terrible and dirty wasn't even cleaned the whole time we was there, all the toilet roll holders are broke.
Awful hotel
