Many items were in disrepair. It took 3 rooms to find one with an air conditioner that works. Both the stationary bike and the elliptical were broken and the ice maker in the third room leaked so badly that the ice formed an unusable solid blob.
Vicky
Vicky,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Maricela
Maricela,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 19 日
No AC
Arrived to our room to find a portable ac unit and fan blower on the floor drying the carpet. It was extremely hot in room. The bathroom was also dirty with trash left behind. Hotel was outdated. Mini market didnt have much availability to choose from. We called front desk and let them know we were checking out immediately. We have 2 kids. 1 year old & 6 year old so the room was too uncomfortable to stay in, no extra room was offered so we left.
Brittany
Brittany,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Marisela
Marisela,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Sharian
Sharian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Alita
Alita,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Suite seems small even though there are 2 bedrooms, sitting area & Kitchen. & 2 baths ugh
Dianne
Dianne,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 21 日
I didn’t get to come stay and I was super disappointed that this hotel didn’t honor the fact that I bout the insurance plan and still charged me for my stay !
Cassie
Cassie,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 20 日
Kyle
Kyle,7 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 18 日
First thing I want to say is I'm very very disappointed that there's not a waffle maker. That was one of my main points for booking this hotel. I stayed here in December and you had one. Second the floor had not been vacuumed it was dirty. Pretty nasty when you put your feet up in a bed with white sheets and there's nasty dirty hairy crap all over it. The AC didn't work very well. There was a water bottle left in the freezer. The button to regulate the temperature in the refrigerator was not there. We didn't have a remote in the bedroom and I went downstairs and told them and I never got one. We had to ask for towels in the pool and the lady that was going down as we were said she even called to ask before we got down there and I had to go and ask as well. Was not pleased with breakfast at all. Everything was so much better when I was there in December I'm so very disappointed in this trip. The staff at the front desk are very friendly and accommodating just forgetful. The gentleman that works there is very funny and always welcomes us and makes us feel at home when we come. But like said the waffle machine should not just be there on the weekends it should be there all the time for everyone. I won't stay again if it's not there. One other thing that I did want to say is the bathtub has a lot of rust in the bottom of it and I don't know if there's anything you can do about that but surely there's something. But the floor is what got me the most because it was just disgusting
Kelly
Kelly,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 16 日
Susan
Susan,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 15 日
AC was not working good in our room, we killed to roaches while there. Breakfast was cold. Had to get our own blankets at front desk.
Heather
Heather,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 13 日
We specifically booked this hotel for a separate bedroom from the living room. The hotel was NOT like any of the pictures. Til seems like an OLD hotel.
Guadalupe
Guadalupe,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
Out of the ordinary
We checked in at approx. 8 pm on Friday the 30th. The following morning we rec’d a call from the front desk that we had checked out @ 8:55 and housekeeping was not able to enter the room. I did tell her that we were resv’d thru the 3rd. She asked me if I was ? To which I replied no. She asked that we exchange the card keys and obtain new ones. We did and found out we did not even show that we had checked in. The hair conditioner bottle fell off the shower wall on my foot (no injury) and the water leaked onto the floor saturating the mat. We used extra towel to soak up the water so as not to slip. We expected the room to be serviced on Saturday but was not. On Sunday I asked the housekeeper if she would leave two bath mats instead of one. She left three but no bath towels. Front desk brought up towels. Maintenance did fix the conditioner bottle. The bed was very comfortable. On the whole, the stay was good. The breakfast was well stocked and the staff was friendly and attentive.
Phil
Phil,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Azizi
Azizi,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Roman
Roman,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Very nice hotel. Beds were super comfy. Sheets smelled clean.
Robin
Robin,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 2 日
We discovered a water leak very late on our first night that soaked all of our toiletries in the bathroom and created quite a mess. We had to relocate at midnight to another room. Staff seemed less than interested in helping with the move and we never heard anything regarding our situation or complaint from the hotel manager. The front desk seemed disinterested in our comfort or experience.
Stephen
Stephen,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 1 日
benny
benny,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Fernando
Fernando,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 26 日
Customer Service is very poor. Requested to change the room type even if it costs more. there were rooms available but nothing was done
Vijay
Vijay,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Thumps up!
Everything was clean and room was big and comfortable.
Michael
Michael,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 25 日
The worst stay ever
The key system was down. No room keys the entire stay.
The first room they led me to, was someone else's room!! I am just lucky they was not in there .
Never got a key, no swimming, and too afraid to leave the room because they would give my room away, and all of our stuff would be gone.