Overall good, however we didn't like the policy where GBP 30 deposit was collected from us at the time of check in. We had prepaid for the room and nowhere in the app was this mentioned. If Hotels start this practice I think it will leave a bad impression overall. If the hotel is worried about something, charging all customers 30 GBP at checkin as a contingency is not the answer.
They need to look at what other policies or other measures that can be taken instead of inconveniencing all customers.
Otherwise service was good, room was also nice however the double bed felt a bit small.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Stay was good
Darla
Darla,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 20 日
In line with price
Matthew
Matthew,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 19 日
Perfect location
Stayed with my husband for the night. Warm welcome upon arrival and easy check in. Bedroom was nice and quiet and up high as requested which was great. Room was warm through the night but air con worked well. Bar staff need to be better trained as I requested a Bacardi and coke and it was server in a pint glass!
Breakfast £16 pp so didn’t eat here.
Always stay in this area of york as close to centre. We used Q parking at the Barbican and it worked out at £14 for 24 hours and was only a 5 minute walk.
Ali
Ali,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 11 日
Systems need to be improved although accommodation
Given a room which was out of order and being repaired to start with. Had to go back to reception and queue for 22 minutes before getting re seen and another room offered and made out as they were doing us a favour!
Darren
Darren,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
ALEXANDER
ALEXANDER,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 11 日
no room cleaning
at check-in i was asked if i wanted the room cleaned everyday and i answered yes. however, the room was never cleaned even when i hung a sign on the door asking for room cleaning.
Jennifer
Jennifer,5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 10 日
Liam
Liam,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
Had a nice stay, ideal location
Had a lovely mini break at this hotel. Very clean and in an ideal location for walking to the city centre. Enjoyed our stay and parked locally. I am returning soon with my mum. One star chalked off as I expected our room to be cleaned and made up. One of the sheets had seen better days, had a tear in it. I won't be using the bar again, far too expensive! Those was my only grumbles but not put me off my return stay.
Debbie
Debbie,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 5 日
Noise
Hotel was decent but sounded like we was in the middle of a game tug of war with the rooms either side of us overall a terrible nights sleep
Liam
Liam,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Nicola
Nicola,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Good location and comfy stay
Stayed for one night with husband. Was initially put in a room over looking air conditioning vents but moved to a quieter room on request. New room much quieter. Clean, comfortable room. We didn’t have breakfast at the hotel so unable to comment on that. Would stay again.