I don't like to complain, but our stay at this hotel needs to be brought to someone's attention. We booked two rooms for my wife and me and 7 grandchildren. The pullout bed in the first room was deeply stained and literally springs were poking out of the mattress. The desk attendant moved my wife and five of the children to another room. The room I and the other children and pet were given a pet friendly room. The room wreaked of cannabis smell so bad I was concerned from a health point of view. The desk attendant acknowledged the smell in the hall as well. She offered us a room on a higher floor, exchanged the key cards and sent us to a room, but when we entered the room it had not been cleaned. Soiled bed sheets, soiled wash clothes and trash in the room. Again I brought to the attention of the desk attendant, and was then moved to a third room. We checked in around 6, but with all these circumstances we didn't get to settled until nearly 10 pm.
Also we in part chose this hotel because we wanted a pool. When we arrived we were told it was closed. I understand things may have to be closed for a repair but apparently
we since learned it hasn't been repaired for about a year. I've never had an experience like this at any hotel, even other Choice hotels. And again it's not my nature to complain, but this was really a great frustration. Regards, Doug Beck