The desk staff was absolutely terrible. The night clerk told us we still owed for the room and would be charged but we had already paid in full months prior to the stay. We were also rudely told that our car would be towed unless we paid a $70 parking fee which was never disclosed at the time of booking. When we tried to resolve both issues, the employees were rude, condescending and talked over us. There was absolutely no customer service. We will choose another hotel when we have to stay close to the airport again. We were forced to contact the corporate office because this experience was so poor.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Tammy
Tammy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 8 日
Deanna
Deanna,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 8 日
Trisha
Trisha,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 7 日
donna
donna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Great pre-flight sleep
Everything that you would expect of a Hampton Inn. Excellent beds, nice facilities, quality staff. Was about to provide transportation to CVG and parking during our trip (for a standard fee). Solid hotel that I would use again.
Cullen
Cullen,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Lynn
Lynn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Kristi
Kristi,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 23 日
The power went out in the area. I know this isn’t their fault. However I have never stayed in a hotel that didn’t have generators. It was unbearable, and staff didn’t handle it well. No further support or information was given except outage would be fixed in 2 hours. that didn’t resolve for 4 hours. No one offered water or assistance/ support to cool down the building somehow. The hotel was clean. The mismanagement was a dropped ball on one of the hottest days so far.
Kelsie
Kelsie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Jennie
Jennie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Richard
Richard,1 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Steve
Steve,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Clean hotel in a quiet and safe environment.
EUGENE
EUGENE,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Stay was great!
Julie
Julie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Friendly staff
Jonathan
Jonathan,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 6 日
My stay was extremely short, but everything was fine and serviceable. Staff was friendly and answered questions about connecting on to Amtrak well. It is a ways off the airport but there is a shuttle (call for pickup) which was nice. Note that, at least on Expedia, this is labeled as the Cincinnati Airport but the C in CVG actually stands for Covington and the airport (and hotel) are actually over the river in Kentucky. This made some online searches for connecting transit a little weird but I'm sure you'll figure it out.
Rob
Rob,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Elizabeth
Elizabeth,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 31 日
Excellent from checking to checkout all staff was all courteous , professional, helpful and kind
Verna
Verna,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Convenient and close to the airport. Quick shuttle service.