Terrible hotel. Needs maintenance. Needs service needs people
CHRISTIAN
CHRISTIAN,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Perfección
El mejor hotel! Servicio y atención IMPECABLE. Desde el momento de atravesar la caseta de acceso hasta la despedida. Siempre pendientes y amables. La habitación y su decoración es maravillosa. Los alimentos un nivel de excelencia.
Cada rincón del hotel asombra con sus detalles y decoración. Sin duda regresaremos.
REYNALDO
REYNALDO,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Five star Hotel amazing stay and the staff went above and beyond to make comfortable. They even did a surprise for our son‘s birthday will definitely come back. Only downside was the seaweed we couldn’t go into the ocean.
Asila
Asila,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 19 日
The hotel is gorgeous. The staff and service was impeccable. The food was delicious.
I would give 10 stars if possible.
stefanie
stefanie,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 24 日
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days).
Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :)
The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible.
Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always.
We appreciate you making our stay so enjoyable. Thank you!
Demira
Demira,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.
Amy
Amy,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Jennifer
Jennifer,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Property and staff are great but nothing around the hotel.
David
David,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Maureen
Maureen,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Can’t wait to go back
Christopher P
Christopher P,4 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Ricardo
Ricardo,3 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Sonny
Sonny,23 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 17 日
Amaethyst
Amaethyst,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Marco
Marco,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Beautiful , luxurious property and amazing pools.
Dinners were great with live music every night. Would go back again!
Jacqueline
Jacqueline,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 16 日
James
James,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Transport must be set up days before or you may be late to event/excursion
Monique
Monique,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 4 日
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool.
It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed.
I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf.
The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it.
We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
George
George,10 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 28 日
David
David,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 26 日
R M
R M,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Richard
Richard,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Great spot
Jason
Jason,3 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 2 月 23 日
It’s great for a short getaway
Priyanga
Priyanga,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 17 日
This was a great property staff was attentive resort was beautiful no complaint will defenitly return again