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索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式

3.5 星住宿

Royal Solaris Los Cabos & Spa - All Inclusive

靠近墨西哥大型商业广场的全包海滨住宿，设有免费水上乐园

选择日期以查看价格

索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式的照片库

2 室外游泳池，日光浴躺椅
双人房（单人入住） | 客房景观
5 间餐厅，供应早餐、午餐和晚餐，国际美食
住宿景观
Deluxe Room, Balcony, Ocean View Free Wi-Fi | 沙滩/海景
入住索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式，您可以到海滩上享受海滩遮阳伞、瑜伽和排球等设施服务，度过一段快乐时光，而且开车前往圣荷西卡波艺术区只需 5 分钟。2 个室外游泳池和免费水上乐园有丰富的娱乐项目，有兴趣的客人也可以去 SPA 享受深层组织按摩、脚底按摩和指（趾）甲修剪和护理。酒店有 5 间餐厅，其中的Cafe Solaris主打国际美食，供应早餐和晚餐。这家全包住宿的其他特色包括 2 间酒吧/酒廊、免费儿童俱乐部和池畔酒吧。旅客对住宿的游泳池和员工赞不绝口。

点评

7.4/10
不错

热门服务设施

  • 游泳池
  • SPA
  • 机场接送服务
  • 酒吧
  • 24 小时前台
  • 洗衣设施

主要服务设施 (12)

  • 每日客房清洁服务
  • 位于海滩
  • 5 间餐厅和 2 间酒吧/酒廊
  • 全套 SPA 服务
  • 2 个室外游泳池
  • 免费水上乐园
  • 免费儿童俱乐部
  • 室外网球场
  • 健身中心
  • 遮阳伞
  • 海滩躺椅
  • 沙滩毛巾

居家般享受 (6)

  • 免费婴儿床
  • 儿童游泳池
  • 免费儿童俱乐部
  • 店内游乐场
  • 私人浴室
  • 电视
当前价格为 CNY1,689
总价 CNY2,056
包含税费
5 月 12 日 - 5 月 13 日

客房选择

可用的客房筛选条件
显示 5 种房型中的 5 种

显示双人房（单人入住）的所有照片

双人房（单人入住） | 迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

双人房（单人入住）

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
LED 电视
翻修时间：2022 年
遮光窗帘
  • 42 平方米
  • 部分海景
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床或2 张双人床

显示Deluxe Room, Balcony Free Wi-Fi的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

Deluxe Room, Balcony Free Wi-Fi

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
LED 电视
翻修时间：2022 年
遮光窗帘
  • 42 平方米
  • 城市景观
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或1 张特大床

显示客房的所有照片

客房 | 迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

客房

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
LED 电视
翻修时间：2022 年
遮光窗帘
  • 42 平方米
  • 海洋景观
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或1 张特大床

显示双人房（单人入住）的所有照片

双人房（单人入住） | 迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

双人房（单人入住）

特色亮点

阳台
独特装饰
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
LED 电视
翻修时间：2022 年
  • 50 平方米
  • 海洋景观
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示Deluxe Room, Balcony, Ocean View Free Wi-Fi的所有照片

Deluxe Room, Balcony, Ocean View Free Wi-Fi | 沙滩/海景

Deluxe Room, Balcony, Ocean View Free Wi-Fi

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
LED 电视
翻修时间：2022 年
遮光窗帘
  • 42 平方米
  • 海景
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或1 张特大床

同类型住宿

花园

GR Solaris灯塔洛斯卡沃斯

  • 游泳池
  • 免费早餐
  • SPA
  • 免费停车
7.2 分，总分 10，还可以，197 条点评
新价格 CNY1,667
总价 CNY2,029
包含税费
5 月 3 日 - 5 月 4 日
GR Solaris灯塔洛斯卡沃斯
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街区简介

地图
Blvd San Jose Lote 10, Campo de Golf, San José del Cabo, BCS, 23400

附近有什么？

  • 帕尔米亚海滩 - 步行 4 分钟 - 0.4 公里
  • 墨西哥大型商业广场 - 步行 14 分钟 - 1.2 公里
  • 圣荷西卡波艺术区 - 车程 3 分钟 - 2.4 公里
  • Costa Azul (科斯塔阿苏尔)海滩 - 车程 5 分钟 - 3.6 公里
  • 帕尔米亚海滩 - 车程 7 分钟 - 6.6 公里

周边介绍

  • 洛斯·卡沃斯国际机场 (SJD) - 20 分钟车程；15.4 公里/9.5 英里
  • 收费机场班车

餐厅

  • ‪Zài - ‬步行 3 分钟
  • ‪Cielomar - ‬步行 5 分钟
  • ‪Starbucks - ‬步行 3 分钟
  • ‪Javier's - ‬步行 3 分钟
  • ‪Latino 8 - ‬步行 5 分钟

住宿简介

索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式

入住索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式，您可以到海滩上享受海滩遮阳伞、瑜伽和排球等设施服务，度过一段快乐时光，而且开车前往圣荷西卡波艺术区只需 5 分钟。2 个室外游泳池和免费水上乐园有丰富的娱乐项目，有兴趣的客人也可以去 SPA 享受深层组织按摩、脚底按摩和指（趾）甲修剪和护理。酒店有 5 间餐厅，其中的Cafe Solaris主打国际美食，供应早餐和晚餐。这家全包住宿的其他特色包括 2 间酒吧/酒廊、免费儿童俱乐部和池畔酒吧。旅客对住宿的游泳池和员工赞不绝口。

全包

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

包括所有照单点餐、小吃和饮料
限时提供客房送餐服务
客房内迷你吧（提供各种酒水）

活动和设施/设备

包括所有现场活动及设施和设备的使用。

陆上活动

攀岩墙
健身设施
网球
排球

课程/训练班/游戏

有氧健身
烹饪
舞蹈
语言

娱乐活动

店内娱乐和活动
主题派对

语言

英语、西班牙语

住宿一览

DONE

酒店规模

    • 390 间全包式住宿客房
    • 楼高 5 层
DONE

到达/离开

    • 开始办理入住：15:00；停止办理入住：不限时间
    • 提供快速退房服务
    • 提前入住，视供应情况而定
    • 办理入住年龄不小于：18
    • 退房时间为 11:00
    • 延时退房，视供应情况而定
DONE

特别入住说明

    • 此住宿接待方提供机场接送服务（可能会额外收费）。如需安排接客服务，住客必须使用预订确认邮件上的联系信息，在抵达前 72 小时联系住宿接待方
    • 前台工作人员将在客人到店时接待。
    • 如有疑问，请使用预订确认信上的信息联系住宿方。
    • 所有旅客（包括儿童）必须于入住时出示由政府签发的有效身份证
    • 入住时必须由持卡人出示预订时使用的信用卡。
DONE

入住要求

    • 需要信用卡或现金押金，以支付杂费
    • 可能需要政府颁发的带有照片的证件
    • 办理入住的客人须年满 18 岁
DONE

儿童

    • 免费儿童俱乐部
DONE

宠物

    • 恕不允许携带宠物或服务类动物
WIFI

网络

    • 公共区域提供免费无线上网接入
    • 房间内提供免费无线上网接入（网速：25+ Mbps）
LOCAL_PARKING

停车场

    • 免费 住宿内自助停车场
    • 住宿内轮椅无障碍停车场
    • 住宿内停车位数量有限
DONE

接送交通服务

    • 应要求提供机场班车（24 小时）*
DONE

其他信息

    • 指定吸烟区

住宿服务设施

餐饮

  • 5 间餐厅
  • 2 间酒吧/酒廊
  • 池畔酒吧
  • 泳池酒吧
  • 咖啡馆
  • 私人野餐
  • 部分时段客房送餐服务
  • 小吃吧/熟食店
  • 饮水机

带儿童同行

  • 免费儿童俱乐部
  • 免费水上乐园
  • 儿童游泳池
  • 游乐场
  • 儿童餐
  • 儿童游戏

游玩项目

  • 海滩
  • 网球
  • 沙滩瑜珈
  • 有氧健身课堂
  • 沙滩排球
  • 篮球
  • 购物
  • 台球桌或撞球台
  • 附近有高尔夫训练课程
  • 附近有极限跳伞
  • 附近有溜索速降

远程办公

  • 会议室
  • 会议中心

服务

  • 24 小时前台服务
  • 礼宾服务
  • 旅游/票务服务
  • 店内租车服务
  • 干洗/洗衣服务
  • 美发沙龙
  • 行李储存室
  • 婚庆服务
  • 行李员/门卫
  • 沙滩椅
  • 沙滩毛巾
  • 海滩遮阳伞
  • 泳池躺椅
  • 浪漫套餐

服务设施

  • 1 座楼/塔楼
  • 建成于 2002
  • ATM/银行服务
  • 花园
  • 露台
  • 健身中心
  • 2 个室外游泳池
  • 免费水上乐园
  • 全套 SPA 服务
  • 热水浴缸
  • 室外网球场
  • 水滑梯
  • 纯素食用餐选择
  • 素食用餐选择
  • 当地主办和组织的旅游和活动
  • 双层玻璃窗
  • LED 照明占至少 80%
  • 综合性食物浪费政策
  • 综合性回收政策
  • 提供储物柜
  • 宴会厅

无障碍设施

  • 电梯
  • 电梯门宽度（厘米）： 157
  • 轮椅无障碍停车场
  • 15 店内无障碍停车位
  • 轮椅无障碍服务台
  • 轮椅无障碍电梯通道
  • 轮椅无障碍 SPA
  • 轮椅无障碍游泳池
  • 轮椅无障碍健身中心
  • 轮椅无障碍餐厅
  • 轮椅无障碍酒廊
  • 放大镜
  • 入口处通道光线良好

客房服务设施

娱乐消遣

  • LED 电视
  • 有线电视频道

居家般舒适

  • 恒温控制空调
  • 免费迷你吧物品
  • 带水槽的吧台
  • 咖啡机/沏茶壶
  • 熨斗/熨衣板（按要求提供）

安心入睡

  • 遮光窗帘
  • 免费婴儿床
  • 免费折叠床/加床
  • 床单

珍奢享受

  • 阳台

清洁梳洗

  • 私人浴室
  • 淋浴设施
  • 免费洗浴用品
  • 吹风机
  • 毛巾

办公通讯

  • 书桌
  • 免费 WiFi（网速为 25+ Mbps）
  • 电话

餐饮

  • 当地送餐服务
  • 免费瓶装水
  • 拒绝一次性咖啡/茶过滤器

其他

  • 每日客房清洁服务
  • 客房内保险箱
  • 节能开关
  • LED 灯泡
  • 回收
  • 全部采用节水淋浴
  • 全部采用节水马桶

特色

SPA

住客可以尽情享受住宿的全方位 Spa 护理服务。服务包括深层组织按摩、热石按摩、运动按摩和瑞典式按摩。提供各种护理疗法，包括脚底按摩。该 SPA 提供热水浴缸和湿蒸房。

SPA 设施每天开放。16 岁以下的儿童无大人陪同不能进入 SPA 场所。18 岁以下的住客不允许进入 SPA 场所。

用餐

Cafe Solaris - 此海滨自助餐厅擅长于国际美食，供应早餐和晚餐。
Marco Polo - 此高级餐厅可俯瞰花园景观，并仅提供晚餐。住客可以在酒吧畅饮。提供儿童餐。需要预订。每天营业
Panchos - 此高级餐厅可俯瞰花园景观风景，擅长于墨西哥菜，仅供应晚餐。需要预订。每天营业
Rosmarinus - 此海滨自助餐厅擅长于国际美食，供应午餐和晚餐。每天营业
Zai - 此主题餐厅擅长于日本菜，可俯瞰花园景观风景。需要预订。在特定日期营业

费用和政策

其他项目

  • 机场班车服务额外收费：单程每人 USD 13
  • 可安排延迟退房，额外收费（视供应情况而定）

儿童及加床

  • 5 至 12 岁儿童的机场班车服务收费为单程 USD 13

游泳池、水疗和健身房（如适用）

    18 岁以下的住客不允许进入 SPA 场所，16 岁以下的住客仅可在成人监管下进入 SPA 场所。

政策

此住宿提供灰水回收系统。
店内配备灭火器、烟雾报警器、保安系统和急救包，客人可安心入住。
该住宿接待方接受以信用卡、借记卡和现金付款。
可使用信用卡：Visa、万事达、美国运通
支持无现金交易。
请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿接待方提供。
请注意，预订时所要求的客房景观视乎住客入住时的供应情况而提供。
使用美国运通信用卡进行的所有付款如需取消和/或退款，需支付 5% 的手续费。

别称

Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive San Jose Del Cabo
Royal Solaris Los Cabos San Jose Del Cabo
Royal Solaris Los Cabos
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive Hotel San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Hotel Royal Solaris Los Cabos & Spa - All Inclusive
Royal Solaris Los Cabos All Inclusive Hotel
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San José del Cabo

常见问题解答

可以免费取消我在索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式的预订并获得全额退款吗？

是的，索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式有游泳池吗？

是的，有2 个室外游泳池和儿童游泳池。

索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式是否有停车场？

是的，自助停车免费。停车位数量有限。

索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式提供机场接驳班车吗？

是的，提供机场班车。费用为每人单程 USD 13。

何时可在索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 11:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。提供快速退房服务。

在索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式及其附近有什么游览观光项目？

现场活动包括​排球和​瑜伽，您可以畅享其中，还可以在网球场打一场球。现场娱乐活动包括健身课程、篮球和排球。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官，或从 2 个室外游泳池中任选一个畅游。索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式也拥有2 间酒吧、水滑梯和健身中心，以及SPA 服务和花园。

索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式店内或附近是否有餐厅？

是的，有 5 家店内餐厅，提供海滨就餐、国际美食和花园景观。

索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式配备任何户外私人空间吗?

是的，每间房间都有阳台。

索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式周边区域环境如何？

从索拉里斯洛斯卡沃斯皇家 SPA 酒店 - 全包式仅需4 分钟步行可至帕尔米亚海滩，14 分钟步行可至墨西哥大型商业广场。当地适合步行，还拥有深受欢迎的各个海滩。

关于Royal Solaris Los Cabos & Spa - All Inclusive的点评

点评

7.4

好

8.2/10

清洁度

8.2/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

10/10 绝佳

good
Cheuk Ting，2 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

接待人員服務態度很好、解釋非常清楚
Expedia真实住客点评

10/10 绝佳

Kellyn，5 晚行程
Hotels.com真实住客点评

4/10 尚可

Not worth it.

Front desk stay made a mistake when distributing our wristbands and blamed us for their mistake. Only to correct it later. Terrible start to our vacation. Clogged bathroom sink as well.
Loriel，3 晚家庭旅行
Hotels.com真实住客点评

10/10 绝佳

Second year visiting. Same waiters as last year which is always,a good sign. Plan on going ahain next year.
brian，3 晚结伴旅行
Hotels.com真实住客点评

10/10 绝佳

Perfect! the beautiful property; the hard working, fun staff; the quality and selection of food; the immaculately clean rooms and common areas, and beautiful beach and the acrobatic devil rays in the Sea of Cortez; but mostly the friendly, warm atmosphere created by the management and staff.
Diane，4 晚家庭旅行
Hotels.com真实住客点评

4/10 尚可

we would never stay there again

Debra，5 晚家庭旅行
Hotels.com真实住客点评

10/10 绝佳

4 晚结伴旅行
Hotels.com真实住客点评

8/10 很好

An OK budget hotel which is worth budget prices

We came here 5-6 years ago and first impressions are, it’s pretty similar to then, albeit when we checked into our rooms, they’ve definitely been upgraded. Actually pretty good. Spacious and has all that you need. We booked a deluxe king bed ocean view room. Please beware though, the hallways are loud and if people get back to their rooms late and talk loudly, you can hear everything. We initially had room 618 in the main building, but we had an adjoining door to another room and the neighbors were so loud, you could hear them fighting and the TV was always on. We decided to move down a couple floors to get a non adjoining room and that was way better. You can still hear everyone in the hallways though. The rooms were actually quite nice though. The buffet was so so. As expected. Was actually better 5 years ago. No one wears gloves to serve food though. Little iffy. Haha The only way to book the restaurants was via their internal website / app. Pretty convenient if you managed to get a booking. They filled up literally within seconds. We managed to palm the Captains with some cash and they got us in. Zai was nice. Asian fusion. The only other restaurant we went to was Marco Polo and thankfully the captain got us in. Outside was great! Beach super easy access and nice palapas. It’s certainly worth the budget price, but they have lines for food everywhere and when things run out, tough luck. They need more servers. But I guess it’s a budget hotel.
Adam，5 晚家庭旅行
Hotels.com真实住客点评

10/10 绝佳

hard bed

I did not like the bed or pillows...super hard bed..pillows super hard...everything elase was great.
Wendy，2 晚行程
Hotels.com真实住客点评

6/10 好

Nice location

Nice weather
RUTH，7 晚行程
Hotels.com真实住客点评

2/10 很差

Noel，2 晚行程
Hotels.com真实住客点评

10/10 绝佳

Sean，2 晚商务旅行
Hotels.com真实住客点评

4/10 尚可

Meh Hotel

Ugh - I could not wait to leave this hotel. Its outdated, in need of repair, dirty and cheaply appointed. Some things that I can't get out of my head - the room was dirty and cheaply appointed, there are no robes in the room (we paid extra for an oceanfront view but couldn't get a robe unless we were a member of their club), the bed is uncomfortable, the towels in the room are cheap and small, our deck was missing 2 sections of railing, the soap by the sink was in a cheap soap dispenser located on a wall far from the sink, the shampoo/cream rinse /lotion were cheap and runny, the pool grounds were pretty but the cement around the pool was cracking and hurt your feet to walk on it barefoot, you had to have a towel card to get your 1 small cheap towel for the pool or beach - you couldn't get more than one towel at a time, the buffet was gross, the restaurants we tried were better than the buffet, the beach was beautiful with plenty of uncomfortable, old plastic loungers. I would never recommend this hotel.
Andrea，3 晚家庭旅行
Hotels.com真实住客点评

4/10 尚可

Meh Hotel

This would not normally be a hotel I would pick after reading the ratings but, we stayed there to be with a large group who were all going to the same wedding. This hotel is outdated, rundown, and has cheap amenities. The layout of the hotel was nice and everything was very accessible. The beach was beautiful. Unfortunately, the beach chairs were plastic, old and very uncomfortable. The grounds by the pool were pretty, but, once again, the cement by the pool area was old and needed repair. It hurt your feet when you walked on it. The room was in need of repair and updating. The amenities in the room were nonexistent. There were no robes. If you wanted a robe, you had to join their timeshare club. There was a soap dispenser in the room that was similar to one you would see it at a 7/11! The shampoo, cream rinse and lotion were cheap and watery. We paid extra to have an oceanfront view. Our balcony was missing two sections of railing! The cleaning lady never went out to clean our balcony. The bed was hard, the sheets were rough, and the water bottles were very difficult to open. The food was meh. There was a big room where they served a buffet for breakfast lunch and dinner. Breakfast was probably the best meal although you had to ask for bacon as there was no bacon sitting out. Lunch was the worst. They served leftovers from the dinner the night before. All and all - I would never go back.
Andrea，3 晚家庭旅行
Hotels.com真实住客点评

8/10 很好

Great place

I thought the place was great. Dinner reservations were a little tough would be my only complaint. Great service, clean rooms, good food.
Jonathon，3 晚商务旅行
Hotels.com真实住客点评

10/10 绝佳

Christian，2 晚行程
Hotels.com真实住客点评

8/10 很好

Yolanda，3 晚行程
Hotels.com真实住客点评

8/10 很好

I found the value for the cost of this property to be very reasonable, the service and staff were exceptional and the quality of drinks were on par with what I paid. The breakfast buffet was adequate, tho it does have budget vibes - alcohol is not available unless you have a timeshare and luxuries like bacon have to be ordered from the servers. Lunch is great, exceptional pizza and sushi in addition to the usual burgers etc. Dinner is a bit more of a challenge - hard to get resos, lukewarm food and a very limited and lukewarm buffet. The Japanese restaurant was wonderful. I would plan to dine out at the many great restaurants in the area for the rest of the dinners. The property is older but it's well maintained. The rooms were surprisingly modern. Overall I think this property is one of the best in the area in this price tier.
Pamela，4 晚结伴旅行
Expedia真实住客点评

10/10 绝佳

One of my favorite all inclusives I’ve ever been to. Pool is amazing, adults only area is quiet and pristine, beach is huge and clean, food is delicious with a lot of options, room was great, and staff was wonderful! Will definitely be coming back!
Jayne，3 晚结伴旅行
Expedia真实住客点评

8/10 很好

Had an amazing time! Close to the beach which had horseback riding, people set up to perform massages and local vendors. Love to be able to support local people. Want to give a BIG thanks to Luis, a server who was such a hard worker and so kind to me and my daughter! He always made us feel welcome with his beautiful smile! Give him a raise!
Laura Ann，6 晚家庭旅行
Expedia真实住客点评

2/10 很差

Horrible experience overall very poor customer service and staff was beyond rude from front desk, restaurant, and pool service. I was given a room with black mold in the shower the hotel was notified and instead of coming to clean it or put me up in another room which I requested multiple times they left it and didn’t even bother to come clean it. The hallways to my room were filled with roaches and some dead were left for days before staff cleaned it. At the restaurant Marco Polo I was told I couldn’t order a second appetizer because our table ordered too much food I was under the impression that I’m at an all inclusive. During our week stay they had one bar closed and the outside open buffet closed the whole week which they did not tell us about when we arrived. The restaurants and snack bars were very inconsistent with open times during breakfast and lunch hours and only had one person working the station which made huge lines and wait times and I’m sure this was done intentionally so they can save on food and have people leave the line. They have birds flying around in the restaurant and kitchens and they are all in the food which was very disgusting one person in the group got food poisoning and was out for more than half the vacation. Please do yourselves a favor and do not stay at this resort I came here with my hard earned money with my friends and family only to be treated with the utmost disrespect! Shameful staff will not be coming back here in my life!
Antonious，7 晚家庭旅行
Expedia真实住客点评

6/10 好

They are very pushy for members sign up. The room we were suppose to have ( ocean view) was down graded to city view and they would not let us switch this. They also charged us extra when we had to make changes due to flight delays and would not accomadate. They had room so there was no reason for this. Also they charge for tranport to and from Airport? This should be free with this hotel. And watch when you exchange money at front desk. They tried to take $20. Had them recount.
Kimberly Dawn，7 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Craig，7 晚行程
Expedia真实住客点评

10/10 绝佳

Jessamine，5 晚行程
Expedia真实住客点评