I will never stay at the Dusit Thani Dubai hotel again. My room was freezing cold despite setting the AC to maximum heat. Further, the shower alternated between boiling hot and freezing cold temperatures without touching the controls, making it impossible to shower comfortably. When I requested a room change, they refused, claiming they’d send the engineering team—even though other rooms were clearly available. I have a booking for an upcoming work trip in early May at the Dusit Thani, which I will cancel immediately. I’ll also be demanding a partial refund for this unacceptable experience.