We enjoyed the hot tub and our room was fine except for the toilet not working as it should. The breakfast was disappointing, the walls were thin, and the front desk staff was not very friendly. Good customer service can go a long way when a hotel is a bit dated, but that was not the case during our stay. It felt like they were understaffed. We found it funny that they hung two identical pieces of art in our room.
真实旅客
1 晚家庭旅行
6/10
Our experience started off poorly. The very unfriendly and incompetent lady at the front desk argued with me that I owed for the room, but I kept telling her I paid for it already. I even showed her my receipt and she would not believe me. She finally made a phone call And found out that they made a mistake on their end and forgot to credit my payment. She never apologized at all and she acted like it was all my fault. But I don’t let things like that ruin my trip. Upon checking into the room, it is the weirdest layout, very cheaply made furniture, no lamps on the bedside tables and we had to do a scavenger hunt to try to find an outlet to plug our phones in. We also could hear every footsteps from the people above us. Not a very good impression of this hotel.
Edward
1 晚行程
10/10
The room is small but clean and has everything a traveler would need. The pool and hot tub were sufficient in size as well
Faith
1 晚行程
8/10
Queen bed, small living quarters. Clean, but could use an upgrade.
John
1 晚行程
4/10
Staff was nice. Room condition was poor. Walls were dirty. Bathroom sink was severely scratched. The place is in major need of a remodel. There were a lot of sketchy people hanging out around the back of hotel.
Dawna
1 晚结伴旅行
8/10
Clean room and the sitting area furniture was a bit worn. Overall great room for the price.
Joan
1 晚行程
6/10
Customer service was great, convenient location, and comfortable bed.
I rate it 3 stars overall because my first room had a plumbing issue, and the next room wasn't cleaned properly.
TINA
1 晚行程
10/10
Aaron
2 晚行程
10/10
Breakfast was minimal, but otherwise excellent place to stay.
Yvonne
4 晚行程
8/10
Room and hotel were fine. Clean and simple. Breakfast was below average. Room close to ours kept slamming their door around midnight and waking us up.
Jesse
1 晚家庭旅行
8/10
Donald
1 晚行程
4/10
The toilet in the room wasn’t flushing, ask the front desk for help and game me a plunger. And told me to use the washroom by the front desk during my whole stay. Not comfortable at all.
Abril
1 晚行程
10/10
Jessica
1 晚结伴旅行
10/10
Dario
4 晚商务旅行
10/10
Great location good place to rest. Having issues with door locks, hopefully they get this fixed
Jean
1 晚行程
2/10
Would not recommend. Stayed for 3 nights. They never made the room despite requesting it on several occasions. One of the mornings there was no hot water to shower.
Front desk said on 2 occasions that they would make it right by issuing a credit. They did not follow through with it. Apparently they say that to make you feel good.
Also, a certain lady at the front desk was terribly rude and disrespectful. Unfortunately we did not get name as she refused to provide it.
真实旅客
3 晚家庭旅行
10/10
Nice place, clean, staff were very accommodating, hot tub was nice & hot!
真实旅客
1 晚行程
10/10
barb
1 晚行程
10/10
Alejandro
1 晚行程
10/10
The red-haired man at the reception was really nice. The hotel was clean and comfortable. The view of the mountains was beautiful.