The bed was terrible and the sheets old and stained.
The first room they gave us wasn’t cleaned yet so we had to go ask for a new room.
There was no shampoo, conditioner, or lotion. There was no luggage rack. There was no hair dryer.
Luckily we only planned to stay one night.
Ann
Ann,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 2 日
Motel Dump
This hotel has not been remodeled since pre-1978 (I’m a GC and I know that popcorn ceilings are asbestos nightmares and after 1978 remodels required the removal) the only thing they have done is put layers over layers of paint. Everything else is very nasty. The doorframes and trim is all rotting and the lobby has a major water leak issue with buckets and towels all over the floor and you can see where the moisture is under the paint in the walls which causes mold. This hotel smells so pungent with curry it is overwhelming when you enter. I also kept having to get my key card recalibrated because the door to my room wouldn’t open each time I left.. this place is a total dump. I suggest you go to the other Extended StayAmerica located on Katella in Anaheim about a mile away. Much nicer and same price.!!!
Jeff
Jeff,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Sergio F Galvan
Sergio F Galvan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 11 日
The hotel was clean, and the staff were friendly! The room had a small kitchen, but it had no pots or pans, or utensils to cook with!
Melissa
Melissa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
not the best
Very friendly and good location. However, needs updated. Had an old smell and a couple of roaches in the room. No washcloths in room, no trash bags in the trashcan (they were under the sink for us to put in), no soap or shampoo (you could go ask for some), no iron in the room (had to go ask for one). For one night it was ok, but wouldn't want to do a long stay here
Rayann
Rayann,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 22 日
Vans
It's a great place to stay. The only thing is we found a pair of Vans shoes under the bed
Laura
Laura,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 17 日
gilbert
gilbert,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 6 日
When i extended the room i stood at the front desk whole Jose restocked the breakfast bar. When he was done. He came to desk and asked me "did you need help with something" later in the conversation he mentioned "tip money". Weirdest interaction I've had in hospitality ever. Upon check out I realized I'd left my small plant behind. I called he said items like plants and pens get thrown out, he repeated that three times. I called back when i realized my very nice writing pen was left behind as well. I'd wondered why he repeated "pens get thrown out" twice. I think it is foolish to assume that is a coincidence. I think Jose is bad at hospitality and most likely condones theft from guest. He is unpolished with poor social and business skills. I never will trust extended stay again.
Robert
Robert,2 晚商务旅行
Expedia真实住客点评
2/10 很差
2025 年 8 月 3 日
Our first room we they gave us, room smelled nasty from the get go and then tv wasn’t working so we had to call and ask for another room. Second room was a little better but still not what I expected.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
Amazing staff, very good quality the rooms, the kitchen is really a plus!, also the location of the hotel is amazing because is near to freeway and dining options and plenty of parking lot.
Gisela
Gisela,6 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 7 月 29 日
Cancele y estoyvesperando mi reembolso. Me pueden ayudar?
tammar
tammar,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 7 月 28 日
The tub was black and full of dirt and hair
Norma
Norma,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Raul
Raul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Every employee was courteous and helpful. Felt at safe and at home.
David
David,8 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 7 月 25 日
Disappointed and Frustrated
Booked a 2 bed studio and when I got there the room had one bed. Went to the front and the guy said they don’t have 2 bed studios- showed him my booking and the hotel.com site that clearly said 2 bed studio with a picture and description of 2 beds. He said that was a hotels.com issue as they didn’t have 2 bed studios and I should deal with them because there was nothing he could do. No phone # or email for hotels.com, just a virtual chat bot that doesn’t address issues. The desk clerk gave us bedding for my friend to sleep on the hardwood floor but no pillows. It was a terrible night sleep for both of us because I had to give her my blankets and a pillow for more cushioning on the floor. Frustrating that either hotels.com is misleading and selli g rooms that do not exist or hotel was not telling the truth because they overbooked.
And “free breakfast” is misleading- they had coffee, hot water for teas and oatmeal packets and wrapped mini muffins.
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 21 日
Sylvia
Sylvia,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 21 日
Location for the Honda Center
Tracey
Tracey,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 21 日
The staff was fantastic and very nice the property is very quiet and has plenty of parking. The room itself was clean but it has kind of like a very warm kind of dirty kind of appearance to it because a lot of it is kind of dark and dated and the shower tub looks like it needs a deep cleaning as well. I would stay here if I wanted to save a little money for my time in a hotel room it's better than other hotel rooms I've stayed at but it really is kind of middle of the range kind of appearance and look to it
JAMES
JAMES,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 7 月 20 日
it was a terrible experience.
ones we checked in.
there was missing supplies.
we ask for hair dryer. they said they were out.
roomm was duety.
shower wall and ceiling had seem of mold moisture.
furniture was broken from corners. hallway of hotel was durty too. they said they have breakfast included and all they give is a moffng and coffee. thats what they call breakfast included.
Ricardo
Ricardo,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 7 月 20 日
This location is infested with bed bugs. Do not book here.
Maria Anna C
Maria Anna C ,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Raul
Raul,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Dalia Margarita
Dalia Margarita,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 16 日
Se metieron sin tocar cuando estaba en el baño y cuando les dijimos en recepción Jessica nos trató de una manera muy grosera y déspota