Booked a 2 bed studio and when I got there the room had one bed. Went to the front and the guy said they don’t have 2 bed studios- showed him my booking and the hotel.com site that clearly said 2 bed studio with a picture and description of 2 beds. He said that was a hotels.com issue as they didn’t have 2 bed studios and I should deal with them because there was nothing he could do. No phone # or email for hotels.com, just a virtual chat bot that doesn’t address issues. The desk clerk gave us bedding for my friend to sleep on the hardwood floor but no pillows. It was a terrible night sleep for both of us because I had to give her my blankets and a pillow for more cushioning on the floor. Frustrating that either hotels.com is misleading and selli g rooms that do not exist or hotel was not telling the truth because they overbooked.
And “free breakfast” is misleading- they had coffee, hot water for teas and oatmeal packets and wrapped mini muffins.
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Raul
Raul,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Dalia Margarita
Dalia Margarita,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Raul
Raul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Raul
Raul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Zach
Zach,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
adrian
adrian,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 26 日
Victor
Victor,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Nice and relaxing
Omar
Omar,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Alysa
Alysa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Raul
Raul,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 2 日
Melodie
Melodie,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 27 日
Very conveniently located for what we had to do on our trip, the staff was very nice, the place is just run down.
Crystal
Crystal,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 16 日
Serena
Serena,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Tiffani
Tiffani,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Toneth
Toneth,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
Jaslyn
Jaslyn,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Corey
Corey,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 5 日
The AC was out which made sleeping through the night horrible. The furniture was badly damaged. The mattress had several dents throughout. There were no dishes. When I called the front desk they were out of everything including blow dryers. This was a nightmare.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Edgar
Edgar,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Lady at lobby counter very nice and helpful
GERARDO
GERARDO,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 27 日
Good location, not well taken care of
Great location for going to a show at the Honda center, spacious room, and staff was friendly. However, the hallways and elevators had a bad smell of old french fries & cigarettes. The queen bed had only 1 pillow. It took two front office calls, one in person request, and over 3 hours to get bedding for the fold-out couch bed. The bathtub had long hair still in it from previous customer. There were no grab & go breakfast items as advertised because "they hadn't been delivered yet" and for some reason, the hot water for tea in the lobby was tinted brown.
Matt
Matt,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 26 日
The hotel is not that great. Cupboards in our room hadn’t been cleaned or dusted for a long time. Bathroom door was busted including the lock.
The ladies at the front desk were nasty to us. Not friemdly at all and acted like it was so demanding and she was being bothered to try to help us out.
Extended stay is extended gay