When arrive for check in, I approached a gentleman and a lady behind the front desk, but neither turned their head towards me, or greeted me or said a simple "welcome", I had to initiated the conversation with "check in please". During check in process, another two younger staff standing at the other end of the front desk kept chatting (I dont understand Portugese so didnt get the exact content), and the two in front of me showed a discontent gesture. No matter what's going on here, none of the receptionists paid respectful attention to the guest. During my road trip across Portugal I stayed at multiple 5-star hotels (Vinha in Porto, Marriott at Praia D'EI Rey, 138 Liberdade in Lisbon) which all gave me warm welcome upon arrival with smiles. But this one treated me like a tourist trying to borrow toilet. During late night and morning times front desk was understaffed with only one person on duty, had to wait at check out. The room was pretty tight, even significantly smaller than my hotel in central Lisbon. Big regret to stay here.