When we arrived at the described check in time we were told that the room type we booked (ocean view for Easter) was not available and they did not know how long until one would be. As we were traveling with a disabled Family member, we chose not to wait but to take a "lesser" category room. We were promised a CREDIT back to our credit card for the material rate difference. We have chased the hotel 3 times now, each time "oh yes we'll take care of it" and NOTHING has been done. What a rip off!!! We can't dispute the charge on our credit card as we paid in full for the ocean view room over 3 months ago now. NEVER AGAIN!!!!!!
Adam
Adam,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Denise
Denise,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
otilia
otilia,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 31 日
Pushy Sales Pitch
The property was nice. Bathroom was a little dingy and outdated in the room. Pools were good, Beach access was great. The only thing that really was terrible at the beginning was a very pushy sales pitch that you had to sit through to get your access wristbands. After an hour of saying no we literally just ended up paying a $40 deposit to schedule another pushy sales pitch for the next day and then had to spend the whole trip avoiding the concierge staff.
Dustin
Dustin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Tyri
Tyri,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 25 日
Nightmare
I checked in around 5:30.. I booked a ocean front room.. I was told that I was bumped and my room was no longer available till the next day. I was placed in a smaller room, with old carpet and broken shower. As a father/leader of the family… imagine wife and kids screaming at you wanting too leave, but you can’t because it took us over 2 hours to get too a room where it’s too late too check in anywhere else
William
William,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 23 日
Room wasn’t ready until two hours and 15 minutes after check-in time only to be met with the wrong number of beds in our hotel room. Some of our guests had to sleep on the floor. The property was unable to accommodate the room requested and was also unable to accommodate two extra comforters and two extra pillows for the people sleeping on the floor until the second night. They issued us on site credits to use to try to make up, but we had an extremely difficult time using those.
We made the best of it, but we’re very disappointed
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 23 日
The check in process was lengthy and they do a sales pitch. Room was hot and smelly. Beds were hard.
Amanda
Amanda,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Cheryl
Cheryl,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
yanelys
yanelys,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Britney
Britney,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 11 日
On several different occasions, there was no hot water. We came for bike week and we brought our motorcycle with us only to find out. They only provide one parking pass, and this should have been information provided to us prior to booking as it was not mentioned during the booking process or on their webpage at all. One of the plugs in our room did not work whatsoever so I had to change between the lamp and my cell phone charger. One nice thing about the facility was the fact that we could unload the bike from the back of our truck on site.
Marie
Marie,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 3 日
Frank
Frank,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 23 日
Emilio
Emilio,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 19 日
Nice accommodation!
christine
christine,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 17 日
Sean
Sean,5 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 12 日
Great property and rooms but the room was filthy
The property was great in general, and perfect for kids. But i was not aware the rooms were owned by individual peaple, not the hotel. And the hotel does not clean the rooms, that is the owners of the rooms responsibly. And our room not clean. 5 minutes of walking in the room with socks on our socks would be BLACK
Colt
Colt,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 8 日
Meredith
Meredith,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Melody
Melody,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Fausto
Fausto,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 26 日
Extremely dirty and rude staff
Absolutely disgusting unit. Dirty carpet. Stains all over couch. Everything completely filthy. Pull out couch did not work and we had to make other arrangements for one of the people in our party. Front desk people said they did not care because they are not responsible for the condition of the units. Be very warned about that - you can arrive and it can be completely unacceptable, unsafe, and dirty - and there will be absolutely no recourse because the staff onsite is “not responsible”. Not only that, they were extremely rude about it.