This was suppose to be a couple's romantic getaway. I got the room with the hot tub. Knowing hotels are notorious about having broken hot tubs, I literally called before hand and they said the hot tub worked. NOPE! The hot tub was not working and I was never notified beforehand. After hikes in the mountains and running around Gatlinburg, the hot tub was to play a huge part of this trip, simply relaxing! A shower was the best we could get. NOT HAPPY!
I went to talk to the manager, and she wouldn't even come out to talk to me, she had her desk clerk offer me 10% off the room. TERRIBLE SERVICE by the manager, I felt sorry for the desk clerk.
Just so you know, still haven't seen a refund!
DO NOT RECOMMEND AT ALL!!!