Pros: The staff were all awesome and friendly, the room was pretty clean and the pool was cleanand breakfast was better than your average hotel.
Cons: TV was dated, small, and kept loosing signal out whole stay and it was good weather so wasn't due to storms. The beds were extremely uncomfortable and hard, the pillows are square little ones like you would use on your couch, I got literally one pack of regular coffee and ended up not even making myself coffee because the coffee maker was kind of nasty, the shower would not drain so you had to stand in a pool of water while you showered, the refrigerator froze everything even on its lowest setting, the towels felt like sandpaper, in order to get back and forth to the mix of things in Gatlinburg you are going to want to Uber more than likely because it's downhill on the way there which is not very bad but it's a mile away from where everything is and it's all straight uphill for over half of the trip back.
I did not use the pool because every time I would go to use it it would have kids swimming in it and it's not a very big pool but it looked clean.
Also in comparison to other rooms that I have gotten in Gatlinburg for around the same price this one is rather cramped.
Normally I don't make any kind of complaints and I'm not a very hard person to please but I left this vacation with a major back and shoulder pain, dried out skin from the rough towels, and sore feet and legs from trying to get back and forth to the strip.