The hotel is in a quiet area but not far from a main bus and tram route. Room was very clean with a nice big comfortable bed. Later hours for breakfast at weekend much appreciated. Friendly staff.
Mary
Mary,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 14 日
Friendly staff and good location for the Utilita Arena
Dan
Dan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 14 日
Stale pastries and impossible to get out between the tables which were far too close together. Uncomfortable inconveniencing and intrusive
Elizabeth
Elizabeth,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Breaking was excellent well presented easy to get very clean and tidy.
J P
J P,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
Stayed close by to the arena due to mobility issues, friendly staff
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 11 日
Go to Hotel every Birmingham stay
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 9 日
1 night perfect friendly and comfortable
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 8 日
Nice enough night away for concert. Let down by no toilet paper and do not disturb sign. Mentioned to housekeeping who just shrugged her shoulders and said she had got any. Had to ring reception.
Breakfast good and check-in in straight forward. Room was what you would expect.
Robert
Robert,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 7 日
Overall good stay - only downside was the noise from a loud Christmas Party / Disco right under our room on the 1st floor
Heather
Heather,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 7 日
The room was nice and clean, hotel was a great location BUT there was a Christmas party which is to be expected over the festive season… although we were on the 5th floor, the music was so load we couldn’t relax and sleep. At 11.15 we attempted to call reception to see what time the music would continue until but there was no answer. My husband went down to check and was greeted with no empathy for the situation and was told midnight.
Having spoken to reception again upon check out, they were very apologetic and had confirmed they’d ask the general manager to contact me - I haven’t had any contact as promised.
I feel that good customer service would have left us feeling less frustrated about the situation. We don’t complain usually, but with 2 young children we rarely get a night away and we felt it was a shame that we weren’t informed upon check in of the party and then to have no apology about the noise wasn’t great. I would argue that 11 perhaps the volume or bass could have been lowered to allow guests above the function room to sleep.
Carly
Carly,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 7 日
The room was perfect, clean, comfortable and quiet. The staff were very efficient.
Anthony
Anthony,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Helpful staff
Great food
Lovely breakfast
Comfy bed
Good hotel
Mary
Mary,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 7 日
Not enough tables to seat people, ended up eating breakfast with my knees by my ears on a lounge chair and table. note to hotel, don't sell breakfast knowing you cannot service all of the breakfasts you have sold. Very Very poor service.
Rooms clean and tidy staff helpful. if you a broad guy or gal you may struggle to sit on the toilet as they have fixed the toilet roll holder where your shoulder should be!!!! All in all should have spent the same money and gone to the premier inn. won't be using Hilton again..
David
David,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
Great location - lovely hotel - room was spotless - king bed comfy - bathroom small but perfectly usable- shower excellent- great restaurant and bar area - highly recommended
Robert
Robert,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 30 日
Crack in toilet in room 533. Room a bit tired.
Peter
Peter,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Excellent stay
Andy
Andy,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 28 日
I booked a room at this hotel weeks ago and it was confirmed. After queuing to book in I was told l didn't have a room and would have to book in at another hotel on the other side of Birmingham. This was not only inconvenient but the hotel did not even have the courtesy to inform me by email.
neil
neil,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Helen
Helen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
The room and hotel were spotless. The bed was super comfy, room had great amenities like mini fridge, iron, hairdryer etc. Could easily control the room temperature too. Breakfast was fab - lots of choice! Staff were friendly and helpful. Would recommend 100%
Leanne
Leanne,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 22 日
What stood out was the appalling TV System. The remorse response is sluggish, the guide does not work. It’s almost unusable. It desperately needs updating.
Steve
Steve,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 22 日
Perfect! Best hotel ive stayed in. Clean, freash and a fridge in our room. Lovely staff. Amazing !
Catherine
Catherine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 21 日
Good hotel but need to improve staff awareness regarding assistance dogs. We were challenged twice about bringing my wife's guide dog into the restaurant area.