Staff at reception and guest reception very unfriendliness
PRATIBHA
PRATIBHA,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 31 日
Stunning hotel on a hill with lots of places to hang out and see! Only problem was the room and the service in the room. We were 3 people and there were only 2 towels in the room and when we asked them, they didn’t bring any.
Bita
Bita,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 19 日
My stay at Cofresi Palm Beach & Spa Resort was extremely disappointing due to the poor condition of the room and lack of resolution from staff.
The room had multiple serious issues:
• Broken shower (unable to take a normal shower)
• Broken window handles
• Broken door handle (safety concern)
• Broken drain/grill
• Air conditioning with no remote control, making the room uncomfortably cold
• Broken in-room phone, making it difficult to contact the front desk
I reported these problems multiple times and formally requested a room change. The staff acknowledged and accepted the request, but the room change never happened, and no effective solution was provided.
The last day of the trip Jennifer come to me and apologize and offer me a free night at the hotel she is really nice but the experience wasn’t
Dario
Dario,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 1 月 12 日
Isai
Isai,2 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 7 日
Tienen que tener más cuidado con la limpieza de las habitaciones ( sábanas usadas, algunas instalaciones en mal estado. El servicio de la recepción mala. Llamas y no hay atención al cliente. Solo el personal de los restaurantes tienen un buen trato y atención al cliente. Pero deben mejorar las instalaciones
Paola
Paola,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 6 日
The staff and the food was great. However, the room was pretty old and run down. The telephone didn’t work, there were issues with the card to get into the room, and the toilet didn’t flush properly. Some of the pools were half empty and they were all extremely cold even though it was sunny and hot outside.
Eddily
Eddily,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 6 日
Nos correspondió una habitación sin agua caliente, cuando avisamos al área de servicio al cliente nos dijeron que habían tenido una avería (no lo sé Rick...). Por otra parte el buffet con bastantes deficiencias y poca variedad. Para rescatar, estuvo bien las cena en los restaurantes resevados y las piscinas en general. No lo recomiendo.
Daniel
Daniel,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 5 日
The room was very cold and the heat was not working. The water was cold so we had to shower in cold water and the light in the shower was leaking water which is a fire hazard. The WiFi is only free for one hour and you cannot watch TV unless you pay for WiFi daily.
Kenyetta
Kenyetta,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 24 日
Staff was nice
Jennifer
Jennifer,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 22 日
Donaldo
Donaldo,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 28 日
Leah
Leah,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
Willy
Willy,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
Bueno
Yuliza
Yuliza,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 11 月 9 日
All room was mouldy toilet did not work well, Guess service staff was not good, I moved from one room to another then encountered the same problem. I went to book restaurant dinners and was told that there were no availability for that day when I booked for the rest of the rest of the week I only got 9pm. When I arrived for my dinners the restaurants all the restaurants were not full they had availability for all the earlier dinners, they were supposed to supply water each day which they never did, Every day I complained and was promised that they will be there with the water, but never showed up I will not recommend booking the Cofresi Palm. I was at this resort many times before but stayed in different areas which was great. First time in this area but just encountered too many problems I as m glad to be out of there .
Christopher
Christopher,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 11 月 8 日
Opino que es un lugar bastante bonito y delicado, solo deberían mejorar la comida del restaurante el pilón, creo que no vale la pena salir tan lejos a comer una comida tan común..
Natalia Del Carmen
Natalia Del Carmen,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 11 月 5 日
La habitación no tenía aire las comida era orible ese hotel era muy descuidado
Lucia d
Lucia d,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 5 日
Bueno .!
Para ir en familia y disfrutar 😌
Alexis De Jesús
Alexis De Jesús,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 11 月 3 日
No hot water and ac wasn't functioning properly. Room was beautiful but no nice view from balcony.
Anna De jesus
Anna De jesus,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 3 日
Amenities and room are great, Luciano Vasquez was awesome and respectful, very pleasant.
The background from our room can be loud. Visitors talk loud. At times, no hot water to take a shower.
Workers at the restaurants are attentive and always smiling
Cleaning people in room unlocked and opened rooms, without waiting to let them in first.
Arlene Lugue
Arlene Lugue,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 11 月 3 日
Todo en general
Diogenes
Diogenes,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 11 月 1 日
i did not like the food or the resort is to big and no activities to do. no disco will not visit them again.
Odalis
Odalis,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 31 日
Todo pero en especial el servicio que nos brindan el personal de Expedia
Deydania
Deydania,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 10 月 27 日
Darleny
Darleny,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 24 日
Wildana
Wildana,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 10 月 22 日
Our room didn't have hot water for the entire 4 night stay. We asked if someone could come up several times but no one ever did.. the room was a bit warm as well, and making dinner reservations with the Guest Services office for the ala carte restaurants was incredibly frustrating. Initially