When I arrived I was graciously welcomed. I went to my room, however was unable to enter due to a door issue. Back stairs I go. Again, was treated well and assigned a different room. I was able to gain entry to this room. Kinda got settled and tried to turn on the TV. Big ol nope. Called downstairs. Young man was up within minutes. He tried, I tried. No TV. He offered to move me again. I decided not to do that. I can only say that young man gave the best customer service I’ve had in a very long time! (Thursday, May 29th). Give that young man a raise!!
Christina
1 晚行程
10/10
真实旅客
1 晚行程
6/10
The lobby smelled like sewage. On the other hand the room was nice, clean but very dated. I will not be returning to this property.
Susan
1 晚家庭旅行
10/10
Dustin
1 晚行程
10/10
John
1 晚行程
10/10
John
1 晚行程
4/10
When back in the area, I will not be returning to this property. Our first room was not serviced by the staff from the previous guest. The "upgrade" that we were given was smaller than the room I originally booked. While it did have a jacuzzi tub, to me that really has no meaning or value. Over all we went from a suite to a large standard room with a big bath tub. I do feel that the desk staff was working with the authority they had in resolving the situation. Although in the end, we were not happy. There are many other choices in the area, another one will be booked next time.
真实旅客
1 晚家庭旅行
6/10
Brittany
2 晚家庭旅行
10/10
The staff was very helpful and seemed cheerful. Always appreciate the complementary breakfast which had all the things you could need and the presentation was clean. The room itself was comfortable and spacious.
Lily
1 晚行程
6/10
The hotel was nice, clean, and fairly quiet. Good breakfast, and easy check in and out. Unfortunately, the heat would not regulate and was much hotter than the thermostat said. We were awake all during the night due that, and the pillows were too big and hard to be comfortable.
Lori
1 晚行程
6/10
Stefanie
1 晚家庭旅行
10/10
Megan
1 晚行程
10/10
Joel
1 晚行程
6/10
Joel
3 晚行程
10/10
We were in town for Wyoming Indoor 3A State Track. Wyngate was a great motel and will recommend it to family and friends! Staff was great very friendly and willing to help if we had any problems. Which we had none! Thanks for comfortable room and great breakfast!
Travis
2 晚家庭旅行
2/10
Originally they gave us a key to a room that when we opened the door, someone was already in that room. The other room we got had the door around the handle screwed back on after someone clearly used something to pry the door open, you could see inside the room because the door was so messed up. The side entrances to the hotel had no lock and were accessible 24 hours, no key needed. The 1st morning the hotel had to ask me again what room I was in because the room they thought they had put me in the night before was the wrong room. There was weird black stuff on the curtains, there was what looked like puke on the carpet that had barely been cleaned up. I booked and paid through Expedia so I couldn't even cancel the room for the 2nd night and move to another hotel. I didn't get any kind of compensation and the hotel staff acted like they were tired of dealing with me. I was perfectly polite about it all and I shouldn't have been! It was a terrible experience and I will never stay there again. I would rather sleep in my car than that hotel! Oh and the pool was freezing and the "Hot" tub was luke warm. The toilet wasn't clean and the shower was gross as well.
Christina
2 晚家庭旅行
4/10
When we had checked in we were accidentally booked in a room that had already been occupied by another family, the property was very busy so this was understandable and addressed quickly and staff was very responsive. We were disappointed with the water pressure for it was too weak to supply the shower head. We were also disappointed to find the hot tub was not warm and pool was very cold.
Bradlie
2 晚家庭旅行
8/10
It was a decent place to stay.
Tonya
2 晚商务旅行
8/10
Andrea
1 晚行程
4/10
Darlene
2 晚行程
2/10
Our bed was hard as a rock. Our room key wouldn’t unlock our door the entire stay. We went to the front desk 4 times about the key not working and each time we got told that it was probably dead batteries and they would get someone to change them, they still hadn’t changed them by the time we left. Went to the front desk for something different and there was no one to be found for about 15 minutes until another customer called the front desk from the lobby. Front desk clerk was on her personal cell the entire time talking to customers. The pool was ice cold and the hot tub was cold but not listed out of order. The room was dirty, mirror was broken in the bathroom, and the tub was gross. Breakfast food was cold. We will not stay here again…
Alysha
2 晚家庭旅行
6/10
There was an employee at the front desk eating dinner and not helping her coworker who was clearly needing the help. She had her friends there goofing around and causing a distraction. It was unprofessional.