By far the worst vacation experience my wife and I have had. Service was terrible, food at the hotel was darn near inedible and we had to change rooms half way through our stay. Apparently somewhere hidden in fine print it says you will have to change rooms if staying on a Saturday. This is because the property is a timeshare. So if you’re looking for just a vacation look else and if you’re looking for a timeshare you’ve been warned, I couldn’t imagine being locked into this place. We tried every option to get a refund so we could go elsewhere.
Roger
Roger,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 1 日
The ice cream machine didnt work entire time.. took 3 hours to check in.. except for restaurant horrible service
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
VICTOR GERARDO
VICTOR GERARDO,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
We loved our stay, the food is a bit too Americanized for our liking, when going to Mexico we expected authentic food, but the overall experience with staff and services was wonderful, my kids and I enjoyed our stay, we just left today! We didn’t get to enjoy the beach due to high tides and severe sargassum but we’ll have great memories of the resort.
Antonio
Antonio,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Levi
Levi,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 24 日
Ótima estadia.
Verena
Verena,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Sherry
Sherry,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 14 日
Tami
Tami,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 14 日
Georgia
Georgia,7 晚行程
Expedia真实住客点评
2/10 很差
2025 年 6 月 14 日
Staff was extremely rude. Property was not what was expected. The food was absolutely disgusting, drinks were horrendous. The staff did not have any urgency and the times in which you had to purchase drinks was ridiculous! Early shifts, not serving alcohol for two days was the icing on the cake! Would never go back to this resort.
Jason Anthony
Jason Anthony,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Harlon L
Harlon L,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 13 日
The waiters and the waitresses ate absolutely amazing.
Diane
Diane,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 13 日
We were able to find everything we need to make our stay a real vacation!
Nikolay
Nikolay,7 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 13 日
While we enjoyed this property we had a few things we weren’t pleased with. The menu was limited. The food overall for us was 3/10 and the elevator near our room was broken 4/5 days we were there making us walk far out of our way or take 8 flights of stairs. The cleaning was 10/10 and bar service was great. The bed in our room was awful, very hard and uncomfortable.
Angie
Angie,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 12 日
The whole trip was a horrible experience from the start.
Christina
Christina,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Jeffry
Jeffry,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 6 月 12 日
The staff in the restaurant the ladies that work lunch and dinner very rude and racist. They show favoritism to the Latino people.
Pretty
Pretty,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 12 日
The hospitality and staff members were very attentive, respectful and pleasant, beautiful resort.
There should be more events during the day and evening. After a long day of traveling checking in you have some come in your room
Janette
Janette,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Aliya
Aliya,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 12 日
The rooms were clean and spacious. The resort was ok. They did not take care of their beach very much. Lots of seaweed not being cleaned up and didnt straighten the ara where the lounge chairs were. Food was not good and there was not mamy choices for dining for as big of a resort as they have. Trattoria Italian restaurant at the sister resort which was 25 minutes away was not even worth it. When you tried to book dinner reservation they asked you to book the morning of and when you called it waa alrwasy bookee by members. They catered to the members. Lots of things had surcharges on the menu but its an all inclusive resort! They ask for your room key when you go to restaurant and bar at the pool and they keep the key from you until you are done eating! Never had this experience at an all inclusive resort. Normally all you need is your wristband and they ask you for room number sometimes. They have you sign eveey receipt even if the total is 0! However be careful because one of the receipts they added their own tip on there!
When you go to get towels they ask for room key and if you need an extra one they tell you that you need to bring the rest back to exhange.
We made the best out of it but i dont think i would stay here again