Checked in and they didn’t have my reservation in the computer. They had to “build it” in the computer. In total it took about 25 minutes to check in. She said she would give me a room with a great view since I had to wait so long. The room wasn’t in the building that I made my reservation for though. Arrived in the room, and it did have a great view, but was this tiny room not really matching the description. I called and inquired and was told that was a “standard king” and other amenities were not guaranteed. 15 minutes later she called and offered a different room in a different building. I accepted and was pleasantly impressed by the change. Not the same view, but a very nice room.
Walls are too thin, I could hear the people next door quite well. They were loud people. Outdoor hot tub was not hot at all, but indoor one was nice. Overall I was happy with the stay and would stay again. I was also pleased to find a charge station for my EV. Attached pictures are my view.
Howard
Howard,2 晚行程
Hotels.com真实住客点评
8/10 很好
2019 年 10 月 14 日
Very nice space everything went well the only odd thing was everything kept shocking us like the door handle to the balcony and then light switches
Jackie
Jackie,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2019 年 8 月 28 日
I didn’t like that the front desk was so inaccessible. Check-in was unclear as you had the choice to go to the front desk located in another building or you could check-in over the phone but you’d eventually have to go to the front desk to put a card on file.
Express check-out was available, but I have yet to receive my receipt for my stay and was charged $10 for something unknown.
It was extremely hard to get in contact with staff over the phone, at one point our room key stopped working and of course the only solution was to drive to the front desk to have it replaced. Customer service was poor.
真实旅客
2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2019 年 8 月 25 日
Jonathan
Jonathan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2019 年 8 月 20 日
Beautiful and peaceful
Beautiful area and lots to do at the resort. It's best if you can take advantage of all they have to offer while you're there.
真实旅客
1 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2019 年 8 月 9 日
The site's location is close to both Lake Tahoe and the Carson Valley.
真实旅客
2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2019 年 7 月 12 日
When it comes to checking in you have to go way up the hill to the club house (which is not at the same hotel) they don't tell you or have any signs letting guests know where they should go to check in. Office was closed and no one in site. Waited for 20+ mins before we saw a maintenance worker who told us about checking in up the hill. Besides that we had a great stay! We stayed in a 2 bedroom suite and it had 2 master bathrooms one with a jetted tub. The drive there was beautiful and only 10mins from the main city (Lake Tahoe) will be back soon!!
Lupiloo
Lupiloo,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2019 年 4 月 30 日
I have stayed at this property every year for the last 4 years. I love the rooms and the amenities the property has. The building we stayed in can use some TLC. On our last night, the fire alarm went off and we all had to exit our rooms around 10 pm and stand outside in the snow (not the resorts fault). The elevator would not work after that. Luckily I was only 1 floor up, so I had to carry all of our stuff down one flight of stairs and then back up on fight to get to my car. The resort comped me 2 nights stay. Not a usual experience, I would recommend it and I will go back.
真实旅客
3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2019 年 3 月 25 日
Avoid this place
Horrible check-in procedure. No mention of going to the main lodge for check in, phone at our building didn't work. Keys stopped working so have to drive to main lodge to get new keys (replacements didn't work either). Staff not very friendly, no AC, slow WiFi. Spend the extra money and stay at the casinos in South Lake.
Jared
Jared,2 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 3 月 17 日
I will return rn again soon. The staff was really nice
真实旅客
1 晚家庭旅行
Travelocity真实住客点评
4/10 尚可
2019 年 3 月 11 日
Sauna was not working. Door key didn't work the second day.
真实旅客
3 晚行程
Expedia真实住客点评
4/10 尚可
2019 年 3 月 11 日
真实旅客
3 晚行程
Expedia真实住客点评
10/10 绝佳
2019 年 2 月 11 日
Would Stay Again!
Great resort! Went with a few girlfriends for my birthday. Room was clean and the roof top Jacuzzi was my favorite. Service was great, no complaints. Would stay here again.
Dyan
Dyan,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2019 年 1 月 28 日
don't go there
many problems from the beginning: lost reservation, we'd to stay outside of the building in cold for 40 min, misleading description, lack of instruction, etc,
boris
boris,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 1 月 27 日
真实旅客
1 晚行程
CheapTickets真实住客点评
10/10 绝佳
2018 年 9 月 30 日
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2018 年 9 月 17 日
very nice
dave
dave,1 晚浪漫旅行
Hotels.com真实住客点评
6/10 好
2018 年 8 月 6 日
Lynne
Lynne,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2018 年 7 月 21 日
Nice rooms, horrible check in
Liked the room, did not like having to drive to a different facility to check in. Would have stayed somewhere else if I'd known it would take an hour to check in.
真实旅客
1 晚行程
CheapTickets真实住客点评
6/10 好
2018 年 6 月 18 日
Heather
Heather,2 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2018 年 3 月 13 日
Great rooms. Grear views. Hard to get from one building to another