We were charged an additional $276.11 for our stay. When asked why the front desk said our hotels.com payment had not been processed. Both charges came out of our account and no one is willing to help resolve our issue.
Marcos
Marcos,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Juanita
Juanita,15 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 13 日
Better Customer Service
This was a short stay! Came from NC to celebrate my dad’s birthday. The location of the room was convenient as it was CLOSE to the highway. The cost was also reasonable for a 3 night stay. HOWEVER the check in process was AWFUL. The individual who checked us in was RUDE. The reservation was booked under my married name. He asked for my driver’s license and the last name was my maiden name. I’ve NEVER had an issue, yet this individual questioned several time about my identity even AFTER I shouted I him additional identification to verify I was the person who reserved the room. After all was said and done he threw my driver’s license back to me and proceeded to say “this is the name on the reservation!” It was unnecessary, another worker did come out and handle the situation. The room was clean, yet the walls are VERY thin. You can literally hear EVERYTHING.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
James
James,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Keishla
Keishla,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Omar
Omar,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Everything was great, bed comfortable
Stephen
Stephen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 31 日
Nice place
Edward
Edward,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
Kenichi
Kenichi,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Me gustó el lugar ya que es muy cómodo y acogedor
Raul
Raul,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Barry
Barry,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 22 日
Haven’t checked in. We’re all sick. Went to hospital. call in to cancel the booking. Not allowed. not even allowed me to change the date. disappointed.
Qiumei
Qiumei,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Clean rooms and overall hotel. Newly renovated. Friendly staff. Good options for breakfast.
Nancy
Nancy,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Jairo
Jairo,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 6 日
The toilet was running and the sink wouldn’t drain
Thomas
Thomas,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 6 日
Property was recently under construction and it’s def shows room was covered in sheet rock dust screws on the floor and blue plastic pieces in the bath tub the front desk person changed our room which we had to share a bed and the bathroom door didn’t shut after a long day at the hospital we just wanted showers and bed so we settled for what we got