I would have rated 5 stars but I felt the front desk person I spoke with on the phone was not very accommodating and sounded like she did not want to be bothered. I called the hotel at 2:30pm (check-in is at 3pm) to ask if my room was ready because I may be arriving a little early. She immediately told me the room was not ready, giving me the perception that she didn't even check. I then asked if the room would be ready by 3pm, to which she responded, "It should be". Just a terrible attitude. When I walked into the lobby at exactly 3pm, I could already tell who it was I spoke with on the phone because it appeared her shift was over and she just wanted to get out of there. I was the only guest waiting and I stood there for a couple minutes before she even acknowledged me. The young lady that did check me in was friendly, welcoming, helpful, and professional. The room and bed were very spacious and comfortable but I thought the room could have been cleaner. The tv/desk area was dusty. There wasn't a bad smell or odor but the room did not smell as if it had been cleaned. There was no soap in the bathroom. Free breakfast was top tier.